Gloria Center Office Coordinator
Job Title: Gloria Center Office Coordinator
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.
Job Purpose:
The Gloria Center Office Coordinator will oversee the front office operations of the newly built Gloria Center. This position will provide support to Gloria Center staff and serve as an initial point of contact for people seeking assistance at and directing them to the proper resident partner while providing a high level of customer service. The Gloria Center Office Coordinator will be in charge of daily office operations including taking care of the physical appearance of The Gloria Center and ensuring that staff have the proper supply items needed to fulfill their duties. This is a bi-lingual (English/Spanish) position.
Duties, Tasks, and Responsibilities:
Communications:
Answer main office line and route customers to the appropriate staff within the agency, based on identified customer needs.
Serve as the first point of contact for customers seeking services from the agency in person.
Provide customers with referrals to available resources offered by other community-based organizations and connect them to resident partners
Serve as a conduit for general agency emails and ensure that emails are routed to the appropriate staff.
Communicate with agency leadership and staff on key issues arising from the customer base.
Communicate and coordinate with other community-based organizations on the availability of programs and resources across the agency service territory.
Ensure MCCAC staff have up to date information on the availability of resources across the region.
Assist in communications with facility maintenance service providers (such as IT specialists, plumbers, etc.) regarding scheduling of services and other related issues
Office Management:
Maintain a professional appearance and atmosphere of The Gloria Center office space.
Serve as conduit for procurement of office supplies.
Ensure proper care and maintenance of agency owned offices, real estate, equipment, etc.
Work with MCCAC’s contracted technology provider to ensure that all technology related services are operating efficiently and effectively.
Troubleshooting with The Gloria Center staff on technology needs that don’t require contracted provider service.
Marketing and Social Media:
Ensure that agency brochures and collateral are up to date and well stocked.
Work with translation services to ensure agency materials are offered in multiple languages.
Knowledge, Skills, and Abilities:
Strong commitment to equity and racial justice reflected in internal and external interactions and through work products.
Accuracy in data entry
Excellent oral and written communication skills
Organized, accurate and concise with attention to detail.
Proficiency in Microsoft Office platforms, especially Outlook and Word.
Familiarity with the use of social media platforms.
Ability to multi-task and collaborate with others.
Ability to work under competing deadlines with minimal supervision.
Qualifications:
Office Management or Receptionist experience is a plus.
Knowledgeable on Trauma Informed Care practices a plus.
Minimum of High School diploma or GED equivalent required.
Bi-lingual required.
Position Details:
This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds.
The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
Supervisory duties: none
MCCAC is an equal employment opportunity provider.
Location: The Dalles
Fair Labor Standards Classification: Permanent, Full-Time Hourly
Reports to: Operations Manager
Salary and Benefits Information
Hourly wage: $25 per hour with 3% pay differential for successful bilingual candidates.
Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
To Apply
Submit resume and cover letter to harias@mccac.com Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role.
Veterans, people of color and people with lived experience are encouraged to apply.
Position will remain open until filled.
Housing Stabilization Specialist
Job Description: Housing Stabilization Specialist
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in the heart of the beautiful Columbia River Gorge, serves Hood River, Wasco, and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable, and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.
Job Purpose:
The Housing Stabilization Specialist will play a key role in working to end houselessness and addressing barriers to housing access in the MCCAC service area. The Specialist assists participant households in their efforts to attain and/or maintain permanent housing.
This position is a case management position with a focus on housing access, retention, and stabilization. Day-to-day priorities may include coordination with housing providers, landlords, health care entities, social service providers, transportation, education and workforce development stakeholders, and state and federal agencies, to ensure that individuals and families that are looking for or working to maintain housing have the supports in place that are necessary to meet these goals.
The Housing Stabilization Specialist will also provide case management check-ins with participants to coordinate housing stability plans and any on-going needed support to help maintain permanent stable housing. The position may also have a light focus on street outreach, when necessary. Outreach priorities will include providing case management and linking houseless clients to basic needs resources such as food boxes and hygiene, and linking program participants to other available community resources that will assist in housing stability.
Program Delivery (90%):
● Assist clients in designated program(s) to develop housing stability plans including but not limited to financial and self-sufficiency goals. This includes conducting intake interviews to determine client’s needs, goals, and eligibility.
● Mediate and advocate with landlords, on behalf of program participants, to ensure housing is successfully secured and/or maintained.
● Create and maintain consistent communication channels, both verbal and written, between several parties (i.e... tenant, landlord referral source, and collaborating agencies)
● Assist participants in development of strength based/solution- focused goals that promote permanent housing and self-sufficiency.
● Develop an effective and timely referral network to ensure clients are able to connect to the correct resources that remove or prevent housing barriers. This includes maintaining an active understanding of mainstream and community resources, both at MCCAC and partner service providers, that assist clients with achieving goals related to housing stabilization and overall health and well-being.
● Work in collaboration with MCCAC’s housing referral and intake coordinator and homelessness data management and technical assistance specialist to engage with new clients and complete regular client intakes and data entry/quality activities as required by assigned program(s) and grant(s).
● Effectively manage schedule of casework related appointments to facilitate positive client-housing stabilization relationships, and other key relationships that promote client success, such as client-landlord relationships.
● Educate clients of their rights and responsibilities under Oregon Residential Lease Agreements and Tenant-Landlord Law.
● Educate landlords, partner organizations, and caseworkers about rapid rehousing assistance, eviction prevention assistance, and/or other other supportive services offered by MCCAC, as assigned.
● Serve as lead liaison to houseless community members and/or those at risk of losing housing in assigned county(ies) who are in need of rapid rehousing, eviction prevention or other housing placement/retention assistance, including by generating and sending letters and otherwise corresponding with landlords upon clients’ submission of rapid rehousing assistance, eviction prevention assistance and other related program applications
Program administration, compliance, and training (10%):
● Maintain case files according to documentation requirements established by MCCAC internal policies and state and federal grant policies (including end of year file retention process)
● Support timely data entry in Homelessness Management Information System, Connect Oregon and other systems utilized by MCCAC to manage housing/shelter client data
● Utilize online vouchering system in Smartsheets and PEX system to track rapid rehousing assistance, eviction prevention assistance and other payments incurred by the organization on behalf of assigned clients
● Utilize billing systems to track time worked, including timesheets and other tracking systems for functions such as Medicaid billing for time spent supporting Oregon Health Plan enrolled clients to navigate appropriate housing stabilization resources
● Meet monthly with Housing Stabilization Manager to assess assigned program budget(s) and policy(ies) and ensure adherence to program budgets and policies
● Collaborate with fellow MCCAC Housing Stabilization staff, Shelter staff, and caseworkers from relevant partner organizations to do case conferencing and make waitlist updates
● Attend Traditional Health Worker training and become certified by the State of Oregon (Oregon Health Authority) within the first year of employment (MCCAC will provide the training opportunity and pay for the cost for training)
● Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing, culturally responsive, and Housing First approaches to serve clients
● Conduct weekly or monthly check-ins with clients who have open street outreach or housing placement/retention cases with MCCAC; complete required documentation and re-assessment paperwork on a timely basis, and coordinate additional referrals as needed
● Close street outreach and housing placement/retention cases and complete appropriate paperwork according to clients’ individual case plans and MCCAC program guidelines
Application Information:
Knowledge, Skills, and Qualifications:
● Ability to adhere to agency and program policies and procedures
● Ability to coordinate with MCCAC’s other housing stabilization specialists and other relevant staff members, and to work as a team
● Ability to maintain client and agency confidentiality
● Ability to communicate effectively in writing and in person with MCCAC client groups, community partners, the general public, and co-workers
● Ability to maintain professionalism, even in high pressure situations
● Ability to address sensitive situations with a culturally competent, trauma-informed approach
● Experience or comfort with working with clients living outside, including those with behavioral health and substance abuse disorder needs
● Ability to effectively handle high volume telephone, email, and in-person contact
● Ability to maintain a high level of accuracy and be detail-oriented, prompt, and dependable
● Ability to work as a collaborative member of the Housing Stabilization team
● Knowledge of Oregon Landlord/Tenant, Fair Housing, and Equal Access Laws
● Knowledge and demonstrated ability in Microsoft Office programs and ability to learn and use videoconferencing and other digital tools that enhance collaboration and communication
● High school Diploma or GED required; Associate degree preferred
● Minimum two years on the job experience in customer service or social services
● Intermediate proficiency with computer and phone systems, email, voicemail, etc.
● Ability to speak and write fluently in Spanish (desired)
● Certification as Traditional Health Worker according to Oregon Health Authority standards (desired)
● Those with lived experience with houselessness, behavioral health challenges, and/or substance abuse disorders encouraged to apply
● Criminal background check (required)
I understand that Mid-Columbia Community Action Council will not deny me employment solely because of a prior felony conviction. Instead, MCCAC will determine on a case-by-case basis whether any consumer report information, including criminal history, is relevant to the duties of the position for which I have applied. With respect to criminal history information, MCCAC will consider circumstances such as the nature of prior conviction(s), their timing, and other factors to determine my employment eligibility. Not all convictions are automatically disqualifying. I understand that I may speak with a hiring Manager from MCCAC about circumstances related to a prior conviction that I would like to be taken into consideration.
Position Details:
● This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
● The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
● Prior to date of hire, and throughout employment certification of the following are required:
○ Valid driver’s license
○ Proof of current auto insurance
● MCCAC is an equal employment opportunity employer
● In-person, at MCCAC Office (Wasco/Sherman County position is based in The Dalles, Hood River County position is based in Hood River)
● Fair Labor Standards Classification: Full-Time, Non-Exempt
● Reports to: Housing Stabilization Manager
Salary and Benefits
● Salary $48,600.00 Annually (full-time position, 40 hours/week with potential for longer hours)
Plus, a 3% pay differential for successful bilingual (Spanish and English) candidates
● Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation, and sick leave.
Duration
● Permanent position.
Veterans, people of color, and people with lived experience encouraged to apply.
Position will remain open till filled
Please Submit Resume and cover letter to:
Mitzi Mason
Housing Stabilization Manager
mmason@mccac.com
Gloria Center Office Manager
Job Title: Gloria Center Office Manager
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.
Job Purpose:
The Gloria Center Office Manager will oversee the front office operations of the newly built Gloria Center. This position will provide support to Gloria Center staff and serve as an initial point of contact for people seeking assistance at and directing them to the proper resident partner while providing a high level of customer service. The Gloria Center Office Manager will be in charge of daily office operations including taking care of the physical appearance of The Gloria Center and ensuring that staff have the proper supply items needed to fulfill their duties. This is a bi-lingual (English/Spanish) position.
Duties, Tasks, and Responsibilities:
Communications:
Answer main office line and route customers to the appropriate staff within the agency, based on identified customer needs.
Serve as the first point of contact for customers seeking services from the agency in person.
Provide customers with referrals to available resources offered by other community-based organizations and connect them to resident partners
Serve as a conduit for general agency emails and ensure that emails are routed to the appropriate staff.
Communicate with agency leadership and staff on key issues arising from the customer base.
Communicate and coordinate with other community-based organizations on the availability of programs and resources across the agency service territory.
Ensure MCCAC staff have up to date information on the availability of resources across the region.
Assist in communications with facility maintenance service providers (such as IT specialists, plumbers, etc.) regarding scheduling of services and other related issues
Office Management:
Maintain a professional appearance and atmosphere of The Gloria Center office space.
Serve as conduit for procurement of office supplies.
Ensure proper care and maintenance of agency owned offices, real estate, equipment, etc.
Work with MCCAC’s contracted technology provider to ensure that all technology related services are operating efficiently and effectively.
Troubleshooting with The Gloria Center staff on technology needs that don’t require contracted provider service.
Marketing and Social Media:
Ensure that agency brochures and collateral are up to date and well stocked.
Work with translation services to ensure agency materials are offered in multiple languages.
Knowledge, Skills, and Abilities:
Strong commitment to equity and racial justice reflected in internal and external interactions and through work products.
Accuracy in data entry
Excellent oral and written communication skills
Organized, accurate and concise with attention to detail.
Proficiency in Microsoft Office platforms, especially Outlook and Word.
Familiarity with the use of social media platforms.
Ability to multi-task and collaborate with others.
Ability to work under competing deadlines with minimal supervision.
Qualifications:
Office Management or Receptionist experience is a plus.
Knowledgeable on Trauma Informed Care practices a plus.
Minimum of High School diploma or GED equivalent required.
Bi-lingual required.
Position Details:
This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds.
The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
MCCAC is an equal employment opportunity provider.
Location: The Dalles
Fair Labor Standards Classification: Permanent, Full-Time Hourly
Reports to: Operations Manager
Salary and Benefits Information
Hourly wage: $22 per hour with 3% pay differential for successful bilingual candidates.
Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
To Apply
Submit resume and cover letter to harias@mccac.com Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role.
Veterans, people of color and people with lived experience are encouraged to apply.
Position will remain open until filled.
Housing Stabilization Specialist
Job Title: Housing Stabilization Specialist at The Annex
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness. MCCAC housing assistance programs promote stability and racial equity through advocacy, empowerment, financial and tenant education, employment and skill building, and coordination of supports and services which enable households to improve their economic and housing stability.
Job Purpose:
Housing Stabilization Specialist case workers play a key role in working to promote stabilization and safety for guests of MCCAC’s Navigation Center “Annex”—a transitional shelter and housing site focused on supporting houseless people to achieve the self-sufficiency necessary to secure permanent housing and stabilize there long-term.
In addition to maintaining the day-to-day operations of The Annex site and supporting guests to follow program guidelines, Housing Stabilization Specialists collaborate with guests through peer support, community and mainstream resource navigation, and housing casework to help them transition to permanent housing. This is accomplished through partnership with outreach and housing service providers, culturally specific organizations, and community-based organizations to ensure that individuals and families experiencing houselessness have access to the wraparound resources needed to regain and maintain housing stability. Housing Stabilization Specialists play an especially important role in building trusting, mutually respectful relationships with guests at The Annex. By doing so, Housing Stabilization Specialists are well positioned to inform guests about services that may help them stabilize, and to motivate guests to pursue a wide range of resources available to them. Examples of resources could include those related to behavioral health, transportation, education and job skill-building, health care insurance, affordable child care, or substance abuse treatment/recovery. Housing Stabilization Specialists are also empowered to convene support groups or plan group activities among guests and to build individual rapport with guests to promote greater emotional health, wellness and resilience during challenges.
Duties, Tasks, and Responsibilities:
Operations and Administration
Housing Stabilization Specialists work designated shifts at The Annex site throughout the week, during which they:
Follow crisis response protocols and document incidents on-site
Maintain knowledge of and practice current CDC and other health authority guidelines to ensure the health and safety of guests and staff
Assist with other site operations as needed such as by managing supplies, coordinating delivery of meals, supervising scheduled group activities, supporting the Regional Shelter Operations Manager to carry out mandatory group meetings with guests living on-site, etc
Meet with clients on a weekly or bi-weekly schedule to work on a housing stabilization plan. Case Workers will also document in HMIS. Help keep clients stay on track to meet goals and ultimately get into permanent housing and be able to maintain that housing long term.
Works with families to make sure they are given the resources needed to be successful.
Supportive Services and Housing Casework
Each Housing Stabilization Specialist Case Worker will be responsible for conducting the following types of activities with Annex guests. Case workers may have designated “caseloads,” the size and scope of which may differ depending on their background and areas of expertise, the current roster and needs of guests staying at The Annex, and other considerations.
Build rapport and trusting, supportive relationships
Conduct housing stabilization casework using a Housing First Approach and motivational interviewing, trauma-informed, harm reduction, and culturally competent skills to support guests to build on strengths and develop housing stabilization plans according to those strengths
Assist shelter guests with linkage to basic needs resources such as food boxes and hygiene supplies
Assist shelter guests to learn about and access available community resources that will promote guests’ housing stability and increase household income; this includes but is not limited to MCCAC’s housing stabilization assistance programs and mainstream and community resources such as housing vouchers, Medicaid, Social Security benefits, tuition and student support services, behavioral health and substance abuse recovery supports, etc.
Help coordinate services from culturally specific and responsive service providers for guests staying at the Annex who are enrolled in or eligible for programs offered by these providers
Approach housing casework using a Housing First approach and available rapid rehousing and other housing stabilization resources
Assist in connecting clients with job applications as requested and employment related resources
Data and Compliance
Enter client specific data into the Homeless Management Information System database system as needed for tracking and reporting purposes
Documentation of interactions with clients in HMIS
Utilize referral and case management platforms as needed to ensure effective connections to community and mainstream resources for guests
Knowledge, Skills, and Abilities:
Skills, knowledge and demonstrated abilities in areas of emergency shelter services, housing services, street outreach, client advocacy, equity and racial justice, and/or homeless services delivery
Good oral and written communication skills
Organized, accurate and concise with attention to detail
Well developed team-building and problem-solving skills
Proficiency in Microsoft Office platforms and ability/willingness to use other technological platforms for data, documentation, scheduling, and virtual meeting purposes
Lived experience accessing one or more services that the position requires one to provide to Annex Guests, such as being a past or present consumer of mental health or substance abuse services with a history of managing one’s own condition; past or present experience being a parent to a child with unique needs; past or present experience managing a physical health condition; experience navigating community resources with a culturally specific or responsive lens
Familiarity with or willingness to learn community resources in the Mid-Columbia region
Certified as or willingness to become certified as a Traditional Health Worker according to Oregon Health Authority standards (Peer, Community Health Worker, etc.)
Personal traits including patience, tolerance, caring, maturity, and understanding
Bilingual in English/Spanish a plus (see info below about additional compensation for bilingual candidates)
Qualifications:
Minimum of High School diploma or GED equivalent required.
Experience in homeless or social service programs or lived experience navigating such programs
Position Details:
This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
The duties outlined in this job description are not all inclusive and additional duties and tasks may be assigned
MCCAC is an equal employment opportunity provider.
Location: The Dalles
Fair Labor Standards Classification: Full-Time, Exempt
Reports to: Regional Shelter Operations Manager
Salary and Benefits Information
$42,800-$46,711 annual starting salary, depending on qualifications and experience
Plus 3% bilingual differential for successful bilingual candidates
Benefits: Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
To Apply
Email resume and cover letter to Rob Mendoza at rmendoza@mccac.com.
Shelter Stabilization Staff - Hood River (full and part-time available)
Job Title: Shelter Stabilization Staff, Hood River (Full and Part-Time Available)
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in the heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.
Job Purpose:
Shelter Staff play a key role in working to promote stabilization and safety for shelter clients. In addition to maintaining Pallet Shelter Site and supporting clients to follow program guidelines, Shelter staff collaborate with clients on housing planning to transition to permanent housing. This will be accomplished through partnership with outreach and housing service providers, culturally specific organizations, and community-based organizations to ensure that individuals and families experiencing houselessness have access to the resources need to regain and maintain housing stability. MCCAC housing assistance programs promote stability and racial equity through advocacy, empowerment, financial and tenant education, employment and skill building, and coordination of supports and services which enable households to improve their economic and housing stability
Duties, Tasks, and Responsibilities:
Program Administration
• Intake clients into Shelter as needed.
• Follow crisis response protocols and document incidents
• Maintain knowledge of and practice current CDC and other health authority guidelines to ensure the health and safety of shelter
• Support shelter clients in following clients’ agreements
• Assist with Pallet bi-weekly health and safety inspections of Pallet Units
• Provide case management and linkage to basic needs resources such as food boxes and hygiene supplies
• Link program participants to all available community resources that will assist in housing stability and increase household income.
•Coordinate services to Black, Indigenous, People of Color and LGBTQ+ community members through partnerships with culturally specific organizations and other organizations providing services specific to these community members
• Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing and Housing First approaches to serve clients
• Assist in connecting clients with employment related resources
• Cleaning and maintaining restrooms, showers, and laundry room as needed
Program Compliance
• Enter client specific data into the Homeless Management Information System data base system, for tracking and reporting purposes.
Knowledge, Skills, and Abilities:
• Skills, knowledge and demonstrated abilities in areas of emergency shelter services, housing services, street outreach, client advocacy, equity and racial justice and homeless service delivery
• Excellent oral and written communication skills
• Organized, accurate and concise with attention to detail
• Excellent team building and problem-solving skills
• Proficiency in Microsoft Office platforms. Homeless Management Information System (HMIS) experience a plus.
• Bilingual a plus.
Qualifications:
• Degree in a field with demonstrated relevance to mission a plus (for example, social welfare, public administration, social work. human services). Minimum of High School diploma or GED equivalent required.
• Experience in homeless or social service programs
• Knowledge of current best practices related to housing and homelessness
Position Details:
• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
• Some overnight shifts may be required.
• MCCAC is an equal employment opportunity provider.
• Location: Hood River
• Fair Labor Standards Classification: Temporary, Full and Part-Time Available, Exempt
• Reports to: Shelter Operations Manager
Salary and Benefits Information
• 40 Hours a week; $20.80 per hour
• Benefits: Position is temporary (winter season; November 1, 2023-March 31, 2024) and does not include benefits
To Apply
Submit your resume and cover letter to rmendoza@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role.
Veterans, people of color and people with lived experience of houselessness are encouraged to apply.
Position will remain open until filled.
Housing Stabilization Specialist
Job Title: Housing Stabilization Specialist
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness. MCCAC housing assistance programs promote stability and racial equity through advocacy, empowerment, financial and tenant education, employment and skill building, and coordination of supports and services which enable households to improve their economic and housing stability.
Job Purpose:
Housing Stabilization Specialists play a key role in working to promote stabilization and safety for guests of MCCAC’s Navigation Center “Annex”—a transitional shelter and housing site focused on supporting houseless people to achieve the self-sufficiency necessary to secure permanent housing and stabilize there long-term.
In addition to maintaining the day-to-day operations of The Annex site and supporting guests to follow program guidelines, Housing Stabilization Specialists collaborate with guests through peer support, community and mainstream resource navigation, and housing casework to help them transition to permanent housing. This is accomplished through partnership with outreach and housing service providers, culturally specific organizations, and community-based organizations to ensure that individuals and families experiencing houselessness have access to the wraparound resources needed to regain and maintain housing stability. Housing Stabilization Specialists play an especially important role in building trusting, mutually respectful relationships with guests at The Annex. By doing so, Housing Stabilization Specialists are well positioned to inform guests about services that may help them stabilize, and to motivate guests to pursue a wide range of resources available to them. Examples of resources could include those related to behavioral health, transportation, education and job skill-building, health care insurance, affordable child care, or substance abuse treatment/recovery. Housing Stabilization Specialists are also empowered to convene support groups or plan group activities among guests and to build individual rapport with guests to promote greater emotional health, wellness and resilience during challenges.
Duties, Tasks, and Responsibilities:
Operations and Administration
Housing Stabilization Specialists work designated shifts at The Annex site throughout the week, during which they:
Follow crisis response protocols and document incidents on-site
Maintain knowledge of and practice current CDC and other health authority guidelines to ensure the health and safety of guests and staff
Conduct health and safety inspections of units
Assist with other site operations as needed such as by managing supplies, coordinating delivery of meals, supervising scheduled group activities, supporting the Regional Shelter Operations Manager to carry out mandatory group meetings with guests living on-site, etc
Supportive Services and Housing Casework
Each Housing Stabilization Specialist will be responsible for conducting the following types of activities with Annex guests. Specialists may have designated “caseloads,” the size and scope of which may differ depending on their background and areas of expertise, the current roster and needs of guests staying at The Annex, and other considerations.
Build rapport and trusting, supportive relationships
Conduct housing stabilization casework using a Housing First Approach and motivational interviewing, trauma-informed, harm reduction, and culturally competent skills to support guests to build on strengths and develop housing stabilization plans according to those strengths
Assist shelter guests with linkage to basic needs resources such as food boxes and hygiene supplies
Assist shelter guests to learn about and access available community resources that will promote guests’ housing stability and increase household income; this includes but is not limited to MCCAC’s housing stabilization assistance programs and mainstream and community resources such as housing vouchers, Medicaid, Social Security benefits, tuition and student support services, behavioral health and substance abuse recovery supports, etc.
Help coordinate services from culturally specific and responsive service providers for guests staying at the Annex who are enrolled in or eligible for programs offered by these providers
Approach housing casework using a Housing First approach and available rapid rehousing and other housing stabilization resources
Assist in connecting clients with job applications as requested and employment related resources
Data and Compliance
Enter client specific data into the Homeless Management Information System database system as needed for tracking and reporting purposes
Utilize referral and case management platforms as needed to ensure effective connections to community and mainstream resources for guests
Knowledge, Skills, and Abilities:
Skills, knowledge and demonstrated abilities in areas of emergency shelter services, housing services, street outreach, client advocacy, equity and racial justice, and/or homeless services delivery
Good oral and written communication skills
Organized, accurate and concise with attention to detail
Well developed team-building and problem-solving skills
Proficiency in Microsoft Office platforms and ability/willingness to use other technological platforms for data, documentation, scheduling, and virtual meeting purposes
Lived experience accessing one or more services that the position requires one to provide to Annex Guests, such as being a past or present consumer of mental health or substance abuse services with a history of managing one’s own condition; past or present experience being a parent to a child with unique needs; past or present experience managing a physical health condition; experience navigating community resources with a culturally specific or responsive lens
Familiarity with or willingness to learn community resources in the Mid-Columbia region
Certified as or willingness to become certified as a Traditional Health Worker according to Oregon Health Authority standards (Peer, Community Health Worker, etc.)
Personal traits including patience, tolerance, caring, maturity, and understanding
Bilingual in English/Spanish a plus (see info below about additional compensation for bilingual candidates)
Qualifications:
Minimum of High School diploma or GED equivalent required.
Experience in homeless or social service programs or lived experience navigating such programs
Position Details:
This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
· The duties outlined in this job description are not all inclusive and additional duties and tasks may be assigned
MCCAC is an equal employment opportunity provider.
Location: The Dalles
Fair Labor Standards Classification: Full-Time, Exempt
Reports to: Regional Shelter Operations Manager
Salary and Benefits Information
$42,800-$46,711 annual starting salary, depending on qualifications and experience
Plus 3% bilingual differential for successful bilingual candidates
Benefits: Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
To Apply
Email resume and cover letter to Rob Mendoza at rmendoza@mccac.com. Priority deadline Monday, September 24, 2023.
MCCAC Bookkeeper/Accountant
Job Title: Bookkeeper/Accountant
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.
Job Purpose:
The Bookkeeper/Accountant will serve an integral role in providing accounting support throughout the organization. You will be a problem-solver working within a collaborative fiscal team providing accurate and timely financial information to support the important work performed throughout the organization. You will understand the flow of information between accounting functions and grant management to ensure that accounting records are accurate and track activity consistent with the budget goals.
Duties, Tasks, and Responsibilities:
Program Administration
Assist the Finance Manager with day-to-day, monthly, and year-end operations of the accounting/finance department including grant management and budget review analysis
Prepare balance sheet account reconciliations, monthly journal entries and adjustments to support monthly financial statement preparation. Assess accuracy, completeness, and conformance to GAAP
Develop tools for program specific fiscal oversight
Coordinate with Program management and staff to ensure program spending is accurately projected and tracked
Prepare and submit vendor and account invoices
Maintain proper backup files for research and reference
Program Compliance:
Maintaining current knowledge of Oregon Administrative rules and guidelines for existing MCCAC grants
Maintaining current knowledge of Federal and State guidelines for non-profit agencies
Ensures compliance with all contractual requirements for MCCAC programs
Assures that all required systems and records are maintained and up-to-date
Liaison/Public Relations:
Represents MCCAC in local, state, regional, and national forums, acting as a conduit for input and information, and promoting innovation at all levels
Strong commitment to equity and racial justice reflected in internal and external interactions and through work product
Knowledge, Skills, and Abilities:
Skills, knowledge and demonstrated abilities in areas of account management and/or bookkeeping
Accuracy in data entry
Ability to integrate a racial equity lens into agency accounting practices
Excellent oral and written communication skills
Organized, accurate and concise with attention to detail
Proficiency in Microsoft Office platforms, especially Excel
Ability to multi-task and collaborate with others
Ability to work under competing deadlines with minimal supervision
Experience with Bill.com preferred
Qualifications:
Degree in a field with demonstrated relevance to accounting/finance a plus. Minimum of High School diploma or GED equivalent required.
Minimum of 3 years experience in accounting, bookkeeping, or finance procedures
Knowledge of current best practices in financial management roles
Position Details:
The position may require some overnight and out of area travel.
This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
Prior to date of hire, and throughout employment, certification of the following are required:
Valid driver’s license
Proof of current auto insurance
MCCAC is an equal employment opportunity provider.
Location: Hood River, The Dalles, or remote
Reports to: Finance Manager
Salary and Benefits Information
Position is non-exempt, 40 hours/week. The pay for this position is $45,000-56,000 depending on experience.
Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
To Apply
Submit resume and cover letter to ccarbone@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role
Veterans, people of color and people with lived experience are encouraged to apply
Position will remain open until filled.
MCCAC Operations Manager
Job Description: MCCAC Operations Manager
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.
Job Purpose:
The Operations Manager will oversee the operations of MCCAC’s facilities while ensuring a high level of customer service is provided to the communities and clients we serve. The position will ensure that MCCAC’s front line operations include a focus on equity and racial justice with a specific eye on serving communities of color, Native and Latinx community members. The Operations Manager will ensure that the day to day operations of MCCAC’s physical offices are adhere to the highest level of professionalism and that MCCAC staff have the resources they need to be successful in their jobs.
Duties, Tasks, and Responsibilities:
Management:
Serves as a member of the MCCAC Leadership Team
Recommends and advises the MCCAC Leadership Team on agency operational needs
Responsible for the hiring, workplan development, performance evaluation and corrective action for the MCCAC office and facilities support staff, including front office reception, compliance and facilities maintenance.
Communications
Oversees MCCAC office phone lines ensuring appropriate routing of customers to the staff within the agency, based on identified customer need.
Develops resource and referral lists to assist MCCAC’s customers in accessing needed services.
Communicate and coordinate with other community based organizations on the availability of programs and resources across the agency service territory.
Serve as a conduit for general agency emails and ensure that emails are routed to the appropriate staff.
Communicate and coordinate with other community based organizations on the availability of programs and resources across the agency service territory.
Ensure MCCAC staff have up to date information on the availability of resources across the region.
Ensure that customers have the information and resources required to complete MCCAC program intake forms.
Office and Facilities Management:
Maintain a professional look, feel and operation of MCCAC offices, The Gloria Center (Navigation Center), The Annex Transitional Housing/Shelter and other facilities including agency owned housing and shelters.
In coordination with the MCCAC Leadership Team, staff and co-located partner agencies; develops and updates Operations Planning documents for MCCAC owned facilities.
Develops and coordinates shared calendar systems for shared MCCAC office spaces (conference rooms, case management offices, etc.).
Serve as conduit for procurement of office supplies.
Ensure proper care and maintenance of agency owned offices, real estate, equipment, etc.
Work with MCCAC’s contracted technology providers to ensure that all technology related services are operating efficient and effectively.
Troubleshoot with MCCAC staff on technology needs not requiring contracted provider service.
In collaboration with the MCCAC Human Resources team, develops, maintains and oversees the onboarding of new staff through communication and education on the use of staff resources and technology.
Oversees facilities related contracts including landscape, maintenance, technology (printers, phone, IT), HVAC, etc.
Marketing and Social Media:
Ensure that agency brochures and collateral are up to date and well stocked.
Work with translation services to ensure agency materials are offered in multiple languages.
Post important MCCAC updates on agency social media sites.
Knowledge, Skills, and Abilities:
Strong commitment to equity and racial justice reflected in internal and external interactions and through work product
Accuracy in data entry
Excellent oral and written communication skills
Organized, accurate and concise with attention to detail
Proficiency in Microsoft Office platforms with MS Teams profiency a plus.
Familiarity with the use of social media platforms.
Ability to multi-task and collaborate with others
Ability to work under competing deadlines with minimal supervision
Qualifications:
Office Management experience a plus.
Knowledgeable on Trauma Informed Care practices a plus.
Minimum of High School diploma or GED equivalent required.
Bi-lingual preferred. (see bilingual pay differential offered below)
Position Details:
This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
MCCAC is an equal employment opportunity provider.
Location: The Dalles
Fair Labor Standards Classification: Permanent
Reports to: Executive Director
Salary and Benefits Information
Salary: $65,000 annually with 3% pay differential for successful bilingual candidates
Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
To Apply
Submit resume and cover letter to klapoint@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role.
Veterans, people of color and persons with lived experience are encouraged to apply.
Position will remain open until filled.
Housing Placement and Retention Specialist
Job Description: Housing Placement and Retention Specialist
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in the heart of the beautiful Columbia River Gorge, serves Hood River, Wasco, and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable, and affordable housing. This is accomplished through our housing, energy/utility payment assistance, and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.
Job Purpose:
The Housing Placement and Retention Specialist plays a key role in working to end houselessness and addressing barriers to housing access in the MCCAC service area. This position is a case management position with a minor focus on street outreach (5% of working hours directed towards literal street outreach), and large focus on housing placement, retention, and overall stabilization. Outreach priorities include providing case management and linking houseless clients to basic needs resources such as food boxes and hygiene, and linking program participants to other available community resources that will assist in housing stability. Housing placement, retention, and stabilization priorities include coordinating with housing service providers, landlords, community partner organizations such as health care entities, social service providers, transportation providers, education and workforce development stakeholders, state and federal agencies that provide mainstream resources, and houseless clients to ensure that individuals and families experiencing houselessness can find and stay in housing—and connect to resources in other areas that promote longer-term health, well-being, and housing stabilization. The position works under the supervision of MCCAC’s Housing Stabilization Manager.
Duties, Tasks, and Responsibilities:
Client outreach, resource navigation, and referral (5-10%):
(Limited) Performance of street and camp outreach with housing program staff and partners to engage with families and individuals experiencing houselessness, which may include responding to referrals requesting street outreach services and helping address physical and safety needs of people experiencing houselessness, especially in scenarios when extra street outreach support is necessary such as during severe weather events
Housing Placement and Retention Program Delivery (75-85%):
Enroll eligible clients in MCCAC’s rapid rehousing and other houseless assistance programs
Maintain active understanding of mainstream and community resources, both at MCCAC and from other service providers or agencies, that may assist clients with achieving goals related to housing stabilization and overall health and well-being
Work in unison with MCCAC’s intake specialist to complete regular client intake and casework appointments in person, via phone, and via workshops to assist clients to access MCCAC housing assistance programs that can help promote housing stability
Work with designated clients to assist them to develop housing stabilization plans, find and get approved for housing, and accessing community resources that promote housing and overall stabilization (including HUD vouchers, SSI and other benefits, health care, behavioral health resources, and substance use disorder resources, food resources, employment services, money management counseling, credit repair, etc.) as needed
Coordinate communication between clients, support networks, peers, and service providers to help them connect with needed community resources and to meet their own needs or build personal resilience and resource literacy when possible
Support clients to manage social and health challenges related to housing stabilization
Educate landlords, partner organizations, and caseworkers about rapid rehousing assistance and other supportive services offered by MCCAC. Serve as lead liaison to houseless MCCAC clients in assigned county(ies) who are in need of rapid rehousing and other housing placement/retention assistance, including by:
Generating and sending letters and otherwise corresponding with landlords upon clients’ submission of rapid rehousing assistance and other related program applications o Ensuring timely payments are made to landlords or other relevant vendors for recurring and one-time expenses MCCAC covers on behalf of clients enrolled in rapid rehousing
Program administration, compliance, and training (10-15%):
Select clients for housing placement/retention caseload from MCCAC’s program waitlists according to pre-established waitlist prioritization criteria
Provide clients with a list of necessary documentation to bring to appointments • Maintain case files according to documentation requirements established by MCCAC internal policies and state and federal policies (including end-of-year file retention process) • Support timely data entry in Homelessness Management Information System and others • Utilize Smartsheets vouchering system to track rapid rehousing assistance and other systems, such as PEX, to track other MCCAC funds being used for street outreach, housing placement, and housing retention costs
Meet monthly with Housing Stabilization Manager to assess rapid rehousing and street outreach program budgets and policies and ensure adherence to program budgets
Meet regularly with fellow MCCAC Housing Stabilization staff, Shelter staff, and caseworkers from relevant partner organizations to do case conferencing and make waitlist updates • Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing, culturally responsive, and Housing First approaches to serve clients
Conduct weekly or monthly check-ins with clients who have open street outreach or housing placement/retention cases with MCCAC; complete required documentation and re-assessment paperwork on a timely basis, and coordinate additional referrals as needed
Close street outreach and housing placement/retention cases and complete appropriate paperwork according to clients’ individual case plans and MCCAC program guidelines
Application Information:
Knowledge, Skills, and Qualifications:
• Ability to adhere to agency and program policies and procedures
• Ability to maintain client and agency confidentiality
• Ability to communicate effectively in writing and in person with MCCAC client groups, community partners, the general public, and co-workers
• Ability to maintain professionalism, even in high-pressure situations
• Ability to address sensitive situations with a culturally competent, trauma-informed approach
• Experience or comfort with working with clients living outside, including those with behavioral health and substance abuse disorder needs
• Ability to effectively handle high volume telephone, email, and in-person contact • Ability to maintain a high level of accuracy and be detail-oriented, prompt, and dependable • Ability to work as a collaborative member of the Housing Stabilization team
• Knowledge of Oregon Landlord/Tenant, Fair Housing, and Equal Access Laws • Knowledge and demonstrated ability in Microsoft Office programs and ability to learn and use videoconferencing and other digital tools that enhance collaboration and communication • High school Diploma or GED required; Associate degree preferred
• Minimum two years on the job experience in customer service
• Intermediate proficiency with computer and phone systems, email, voicemail, etc. • Ability to speak and write fluently in Spanish (desired)
• Those with lived experience with houselessness, behavioral health challenges, and/or substance abuse disorders encouraged to apply
• Satisfactory criminal background check (required)
Position Details:
• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
• Prior to date of hire, and throughout employment certification of the following are required: o Valid driver’s license
o Proof of current auto insurance
• MCCAC is an equal employment opportunity employer
• In-person, at MCCAC Office (Wasco/Sherman County position is based in The Dalles, Hood River County position is based in Hood River)
• Fair Labor Standards Classification: Full-Time, Exempt
• Reports to: Housing Stabilization Manager
Salary and Benefits
• Salary $48,600.00 Annually (full-time position, 40 hours/week with potential for longer hours) o Plus, a 3% pay differential for successful bilingual (Spanish and English) candidates
• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% of employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation, and sick leave.
Duration
• Permanent position.
Please submit a resume with a cover letter to Resumes will be accepted thru July 31, 2023
Mitzi Mason
Housing Stabilization Manager
mmason@mccac.com
On-Site Property Manager at The Annex
MCCAC’s two On-Site Property Managers play a key role in working to promote stabilization and safety for guests of MCCAC’s Navigation Center “Annex”. The Annex is a transitional shelter and housing site in The Dalles focused on supporting houseless people to achieve the self-sufficiency necessary to secure permanent housing and stabilize there long-term.
On-Site Property Managers have the option to live on-site at The Annex at no cost to them (two separate units are available—one unit has one bedroom, one bathroom, and a full kitchen, and the other unit has two bedrooms, one bathroom, and a full kitchen).
Housing Stabilization Specialist
Housing Stabilization Specialists play a key role in working to promote stabilization and safety for guests of MCCAC’s Navigation Center “Annex”—a transitional shelter and housing site focused on supporting houseless people to achieve the self-sufficiency necessary to secure permanent housing and stabilize there long-term.
In addition to maintaining the day-to-day operations of The Annex site and supporting guests to follow program guidelines, Housing Stabilization Specialists collaborate with guests through peer support, community and mainstream resource navigation, and housing casework to help them transition to permanent housing.
Utility Assistance Intake Specialist – Bilingual
The Utility Assistance Intake Specialist will play a key role in working to mitigate poverty and heating availability through intake appointments and outreach in the MCCAC service area. The position will collaborate with other MCCAC departments to ensure that clients have access to all services we provide and will assist in referring to other area service organizations when appropriate.
Housing Stabilization Specialist (four positions open)
Job Title: Housing Stabilization Specialist (four positions)
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness. MCCAC housing assistance programs promote stability and racial equity through advocacy, empowerment, financial and tenant education, employment and skill building, and coordination of supports and services which enable households to improve their economic and housing stability.
Job Purpose:
Housing Stabilization Specialists play a key role in working to promote stabilization and safety for guests of MCCAC’s Navigation Center “Annex”—a transitional shelter and housing site focused on supporting houseless people to achieve the self-sufficiency necessary to secure permanent housing and stabilize there long-term. In addition to maintaining the day-to-day operations of The Annex site and supporting guests to follow program guidelines, Housing Stabilization Specialists collaborate with guests through peer support, community and mainstream resource navigation, and housing casework to help them transition to permanent housing. This is accomplished through partnership with outreach and housing service providers, culturally specific organizations, and community-based organizations to ensure that individuals and families experiencing houselessness have access to the wraparound resources needed to regain and maintain housing stability. Housing Stabilization Specialists play an especially important role in building trusting, mutually respectful relationships with guests at The Annex. By doing so, Housing Stabilization Specialists are well positioned to inform guests about services that may help them stabilize, and to motivate guests to pursue a wide range of resources available to them. Examples of resources could include those related to behavioral health, transportation, education and job skill-building, health care insurance, affordable child care, or substance abuse treatment/recovery. Housing Stabilization Specialists are also empowered to convene support groups or plan group activities among guests and to build individual rapport with guests to promote greater emotional health, wellness and resilience during challenges.
Duties, Tasks, and Responsibilities:
Operations and Administration
Housing Stabilization Specialists work designated shifts at The Annex site throughout the week (see final page of this document for more info on each of the four shift schedules), during which they:
• Assist with initial guest intake and assessments
• Follow crisis response protocols and document incidents on-site
• Maintain knowledge of and practice current CDC and other health authority guidelines to ensure the health and safety of guests and staff
• Support guests to follow guest agreements, appropriately address scenarios when guidelines aren’t followed • Conduct health and safety inspections of units
• Assist with other site operations as needed such as by managing supplies, coordinating delivery of meals, supervising scheduled group activities, supporting the Regional Shelter Operations Manager to carry out mandatory group meetings with guests living on-site, etc.
Supportive Services and Housing Casework
Each Housing Stabilization Specialist will conduct the following types of activities with Annex guests. Specialists may have designated “caseloads,” the size and scope of which may differ depending on their background and areas of expertise, the current roster and needs of Annex guests, and other considerations. • Build rapport and trusting, supportive relationships
• Conduct housing stabilization casework using a Housing First Approach and motivational interviewing, trauma-informed, harm reduction, and culturally competent skills to support guests to build on strengths and develop housing stabilization plans according to those strengths
• Assist shelter guests with linkage to basic needs resources such as food boxes and hygiene supplies • Assist shelter guests to learn about and access available community resources that will promote guests’ housing stability and increase household income; this includes but is not limited to MCCAC’s housing stabilization assistance programs and mainstream and community resources such as housing vouchers, Medicaid, Social Security benefits, tuition and student support services, behavioral health and substance abuse recovery supports, etc.
• Help coordinate services from culturally specific and responsive service providers for guests staying at the Annex who are enrolled in or eligible for programs offered by these providers
• Approach housing casework using a Housing First approach and available rapid rehousing and other housing stabilization resources
• Assist in connecting clients with job applications as requested and employment related resources
Data and Compliance
• Enter client specific data into the Homeless Management Information System database system as needed for tracking and reporting purposes
• Utilize referral and case management platforms as needed to ensure effective connections to community and mainstream resources for guests
Knowledge, Skills, and Abilities:
• Skills, knowledge and demonstrated abilities in areas of emergency shelter services, housing services, street outreach, client advocacy, equity and racial justice, and/or homeless services delivery • Good oral and written communication skills
• Organized, accurate and concise with attention to detail
• Well developed team-building and problem-solving skills
• Proficiency in Microsoft Office platforms and ability/willingness to use other technological platforms for data, documentation, scheduling, and virtual meeting purposes
• Lived experience accessing one or more services that the position requires one to provide to Annex Guests, such as being a past or present consumer of mental health or substance abuse services with a history of managing one’s own condition; past or present experience being a parent to a child with unique needs; past or present experience managing a physical health condition; experience navigating community resources with a culturally specific or responsive lens
• Familiarity with or willingness to learn community resources in the Mid-Columbia region • Certified as or willingness to become certified as a Traditional Health Worker according to Oregon Health Authority standards (Peer, Community Health Worker, etc.)
• Personal traits including patience, tolerance, caring, maturity, and understanding
• Bilingual in English/Spanish a plus (see info below about additional compensation for bilingual candidates)
Qualifications:
• Minimum of High School diploma or GED equivalent required.
• Experience in homeless or social service programs or lived experience navigating such programs
Position Details:
• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
• The duties outlined in this job description are not all inclusive and additional duties and tasks may be assigned • MCCAC is an equal employment opportunity provider.
• Location: The Dalles
• Fair Labor Standards Classification: Full-Time (40 hours per week during set shift schedule), Exempt • Reports to: Regional Shelter Operations Manager
Salary and Benefits Information
• $42,800-$46,711 annual starting salary, depending on qualifications and experience o Plus 3% bilingual differential for successful bilingual candidates
• Benefits: Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
To Apply
Email resume and cover letter to Rob Mendoza at rmendoza@mccac.com. Priority deadline May 5th, 2023.
Shelter Stabilization Staff, Hood River (Full and Part-Time Available)
Job Title: Shelter Stabilization Staff, Hood River (Full and Part-Time Available)
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.
Job Purpose:
Shelter Staff play a key role in working to promote stabilization and safety for shelter guests. In addition to maintaining Pallet Shelter Site and supporting guests to follow program guidelines Shelter staff will collaborate with guests on housing planning to transition to permanent housing. This will be accomplished through partnership with outreach and housing service providers, culturally specific organizations, and community-based organizations to ensure that individuals and families experiencing houselessness have access to the resources need to regain and maintain housing stability. MCCAC housing assistance programs promote stability and racial equity through advocacy, empowerment, financial and tenant education, employment and skill building, and coordination of supports and services which enable households to improve their economic and housing stability
Duties, Tasks, and Responsibilities:
Program Administration
• Shelter Staff work designated shifts either by themselves or possibly with another staff or volunteer.
• Intake guests into Shelter as needed.
• Follow crisis response protocols and document incidents
• Maintain knowledge of and practice current CDC and other health authority guidelines to ensure the health and safety of shelter
• Support shelter guests in following guest agreements
• Assist with Pallet bi-weekly health and safety inspections of Pallet Units • Provide case management and linkage to basic needs resources such as food boxes and hygiene supplies
• Link program participants to all available community resources that will assist in housing stability and increase household income.
• Coordinate services to Black, Indigenous and People of Color and LGBTQ+ community members through partnerships with culturally specific organizations and other organizations providing services specific to these community members
• Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing and Housing First approaches to serve clients
• Assist in connecting clients with employment related resources • Cleaning and maintaining restrooms, showers, and laundry room as needed
Program Compliance
• Enter client specific data into the Homeless Management Information System data base system, for tracking and reporting purposes.
Knowledge, Skills, and Abilities:
• Skills, knowledge and demonstrated abilities in areas of emergency shelter services, housing services, street outreach, client advocacy, equity and racial justice and homeless service delivery
• Excellent oral and written communication skills
• Organized, accurate and concise with attention to detail
• Excellent team building and problem-solving skills
• Proficiency in Microsoft Office platforms. Homeless Management Information System (HMIS) experience a plus.
• Bilingual a plus.
Qualifications:
• Degree in a field with demonstrated relevance to mission a plus (for example, social welfare, public administration, social work. human services). Minimum of High School diploma or GED equivalent required.
• Experience in homeless or social service programs
• Knowledge of current best practices related to housing and homelessness Position Details:
• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
• Some overnight shifts may be required.
• MCCAC is an equal employment opportunity provider.
• Location: Hood River
• Fair Labor Standards Classification: Temporary, Full and Part-Time Available, Exempt
• Reports to: Shelter Operations Manager
Salary and Benefits Information
• 40 Hours a week; $19.26 per hour
• Benefits: Position is temporary (winter season; November 1, 2022-March 31, 2023) and does not include benefits
To Apply
Submit resume and cover letter to rmendoza@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role.
Veterans, people of color and people with lived experience of houselessness are encouraged to apply.
Position will remain open until filled.
Shelter Stabilization Staff, The Dalles
Job Title: Shelter Stabilization Staff, The Dalles
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.
Job Purpose:
Shelter Staff play a key role in working to promote stabilization and safety for shelter guests. In addition to maintaining Pallet Shelter Site and supporting guests to follow program guidelines Shelter staff will collaborate with guests on housing planning to transition to permanent housing. This will be accomplished through partnership with outreach and housing service providers, culturally specific organizations and community-based organizations to ensure that individuals and families experiencing houselessness have access to the resources need to regain and maintain housing stability. MCCAC housing assistance programs promote stability and racial equity through advocacy, empowerment, financial and tenant education, employment and skill building, and coordination of supports and services which enable households to improve their economic and housing stability
Duties, Tasks, and Responsibilities:
Program Administration
• Shelter Staff work designated shifts, accompanied by another Shelter Staff, Shelter Operation Manager or Volunteer.
• Intake guests into Shelter as needed.
• Follow crisis response protocols and document incidents
• Maintain knowledge of and practice current CDC and other health authority guidelines to ensure the health and safety of shelter
• Support shelter guests in following guest agreements
• Assist with Pallet bi-weekly health and safety inspections of Pallet Units • Provide case management and linkage to basic needs resources such as food boxes and hygiene supplies
• Link program participants to all available community resources that will assist in housing stability and increase household income.
• Coordinate services to Black, Indigenous and People of Color and LGBTQ+ community members through partnerships with culturally specific organizations and other organizations providing services specific to these community members
• Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing and Housing First approaches to serve clients
• Assist in connecting clients with employment related resources Program Compliance
• Enter client specific data into the Homeless Management Information System data base system, for tracking and reporting purposes.
Knowledge, Skills, and Abilities:
• Skills, knowledge and demonstrated abilities in areas of emergency shelter services, housing services, street outreach, client advocacy, equity and racial justice and homeless service delivery
• Excellent oral and written communication skills
• Organized, accurate and concise with attention to detail
• Excellent team building and problem-solving skills
• Proficiency in Microsoft Office platforms. Homeless Management Information System (HMIS) experience a plus.
• Bilingual a plus.
Qualifications:
• Degree in a field with demonstrated relevance to mission a plus (for example, social welfare, public administration, social work. human services). Minimum of High School diploma or GED equivalent required.
• Experience in homeless or social service programs
• Knowledge of current best practices related to housing and homelessness Position Details:
• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
• Some overnight shifts may be required.
• MCCAC is an equal employment opportunity provider.
• Location: The Dalles
• Fair Labor Standards Classification: Full-Time, Exempt
• Reports to: Shelter Operations Manager
Salary and Benefits Information
• 40 Hours a week; $19.26 per hour
• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
To Apply
Submit resume and cover letter to rmendoza@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role.
Veterans, people of color and people with lived experience of houselessness are encouraged to apply.
Position will remain open until filled.
Supportive Services for Veteran Families Case Manager
Job Title: Supportive Services for Veteran Families Case Manager
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, shelter, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.
Job Purpose:
The Supportive Services for Veteran Families (SSVF) Case Manager will play a key role in working to end Veteran homelessness through case management and outreach in the MCCAC service area. The position will collaborate with other Veteran service providers, culturally specific organizations and other community-based organizations to ensure that Veterans have access to the resources need to regain and maintain housing stability.
Duties, Tasks, and Responsibilities:
Program Administration
Identification of houseless Veterans in Wasco, Hood River and Sherman counties, through direct outreach activities and referrals from shelters, law enforcement, faith-based organizations, culturally specific organizations, social service providers, Veterans Service Offices, employment specialists, physical and behavioral health care providers and community-based organizations
Interview, screen and determine eligibility of houseless Veterans for all federal and state assistance programs, including the SSVF program.
Provide case management for SSVF eligible Veterans.
Link SSVF program participants to all available community resources that will assist in housing stability and increase household income.
Coordinate services to Black, Indigenous and Veterans of Color and LGBTQ+ Veterans through partnerships with culturally specific organizations and other organizations providing services specific to these community members
Utilize Rapid Rehousing, Trauma Informed Care and Housing First approaches to serve clients
Assist in connecting clients with employment related resources
Program Compliance:
Ensures data and file quality for all clients served
Enter client specific data into the Homeless Management Information System data base system, for tracking and reporting purposes.
Ensures compliance with all contractual requirements for the SSVF programs
Assures that all required systems and records are maintained and up-to-date
Liaison/Public Relations:
Represents MCCAC in local, state, regional, and national forums, acting as a conduit for input and information, promoting innovation at all levels, and effectively advocating Veteran populations at-risk of or experiencing houselessness
Collaborates with community partners to provide wraparound services to SSVF clients
Networks with SSVF providers across the state to identify best practices and innovative techniques for serving Veterans
Develop and manage relationships with landlords and property management companies to assist in the housing stability of Veterans
Financial Management:
Works with the SSVF Program Manager and Fiscal Manager to manage the SSVF program budget
Submits requests for fund reimbursement to funders
Assures that required fiscal reports are monitored and submitted as required by each funding source
Keeps the agency Executive Director and Finance Manager informed of all fiscal compliance requirements and/or risks
Preparation of financial reports for reporting and grant development purposes
Knowledge, Skills, and Abilities:
Skills, knowledge, and abilities in areas of Veteran services, client advocacy, equity and racial justice and homeless service delivery –OR demonstrated ability to learn quickly
Knowledge of Veteran’s Affairs (VA), Department of Housing and Urban Development (HUD) and State of Oregon programs that assist Veterans strongly preferred
Ability to leverage multiple funding sources to serve clients
Excellent oral and written communication skills
Organized, accurate and concise with attention to detail
Excellent leadership, team building and problem-solving skills
Proficiency in Microsoft Office platforms. Homeless Management Information System (HMIS) experience a plus.
Bilingual in Spanish a plus.
Qualifications:
Degree in a field with demonstrated relevance to mission a plus (for example, social welfare, public administration, social work. human services). Minimum of High School diploma or GED equivalent required.
Experience in homeless or social service programs
Knowledge of the Mid-Columbia Gorge region’s rental housing market
Demonstrated success working with vulnerable populations
Knowledge of landlords and property managers in the area to help facilitate finding permanent housing for SSVF clients
Position Details:
The position requires some overnight and out of area travel.
This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
Prior to date of hire, and throughout employment certification of the following are required:
Valid driver’s license
Proof of current auto insurance
MCCAC is an equal employment opportunity provider.
Location: Hood River and The Dalles
Fair Labor Standards Classification: Full-Time, Exempt, this is an interim position from October 1, 2022- October 1, 2023 with the possibility of extension, depending on funding.
Reports to: SSVF Program Manager
Salary and Benefits Information
Annual Salary: $42,800 with an additional 3% for successful bilingual candidates
Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
To Apply
Submit resume and cover letter to mmason@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role.
Veterans, people of color and people with lived experience with homelessness are encouraged to apply.
Position will remain open until filled.
Job Opening: Bilingual Community Health Worker (Outreach and Housing Placement Focus)
Job Opening: Hood River County Bilingual Community Health Worker (Outreach and Housing Placement Focus)
Why work at MCCAC and Bridges to Health?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.
Job Purpose:
The Bilingual Bridges to Health Community Health Worker plays a key role in working to end houselessness and addressing barriers to housing access in the MCCAC service area. This position is a blended case management position, focused both on street outreach and housing placement/stabilization. Outreach priorities include providing case management and linking houseless clients to basic needs resources such as food boxes and hygiene, and linking program participants to other available community resources that will assist in housing stability. Housing placement priorities include coordinating with housing service providers, landlords, and houseless clients to ensure that individuals and families experiencing houselessness can find and stay in housing—and connect to resources in other areas that promote longer term health, well-being, and housing stabilization. The position is based at MCCAC’s office in Hood River, works under the supervision of MCCAC’s Housing Stabilization Manager, and serves as a member of the Bridges to Health Pathways Program team.
Duties, Tasks, and Responsibilities:
Client case management, empowerment, and education (75%):
Manage active caseload, which includes:
Street Outreach:
Perform street and camp outreach with housing program staff and community partners in order to engage with families and individuals experiencing houselessness
Respond to referrals from shelters, law enforcement, faith-based organizations, culturally specific organizations, social service providers, employment specialists, physical and behavioral health care providers, and community-based organizations
Address physical and safety needs of individuals and families experiencing homelessness to the extent possible and otherwise maintain/update waitlist for more intensive case work, in coordination with the Bridges to Health Referral Coordinator and MCCAC Housing Stabilization Staff
Housing Placement:
Assess clients’ barriers to housing, and partner with clients to develop housing stabilization plans that they can commit to working on with MCCAC staff and partners
Assist clients with initial housing placement, including the housing search and application process, providing support as needed paying (eligible) application and move-in fees, security deposits, and rental assistance, and assist with lease negotiation, etc.
Schedule and conduct regular follow-up appointments with clients once they have been placed in housing to assess progress of their housing stabilization plan, resolve issues with landlords if any arise, and refer clients to additional resources as necessary
Maintain active understanding of mainstream and community resources that may assist clients with achieving goals outlined in their housing stabilization plans
Coordinate and provide culturally relevant services to diverse communities experiencing houselessness, including communities of color and LGBTQ+ community members
Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing and Housing First approaches
Program training, administration, and compliance (25%):
Attend Bridges to Health Pathways and MCCAC Housing Stabilization trainings and huddles
Provide clients with a list of necessary documentation to bring to housing placement and street outreach casework appointments
Maintain case files according to documentation requirements established by the Bridges to Health Pathways Program, MCCAC internal policies, and state and federal policies
Support timely data entry into Homelessness Management Information System and ActivateCare
Utilize Smartsheets vouchering system to track housing placement and street outreach funds
Meet monthly with MCCAC Housing Stabilization Manager to assess housing placement and street outreach program budgets and policies, and re-evaluate or update both as needed
Meet regularly (at least monthly) with MCCAC Shelter, Outreach, and Housing Navigation staff in order to do case conferencing and make housing placement and street outreach waitlist updates
Respond to housing placement and street outreach related correspondence (via phone, e-mail, and in-person interactions) on a daily basis
Close cases and complete appropriate documentation according to clients’ individual housing stabilization plans, guidelines established by MCCAC’s internal policies and grant requirements, and Bridges to Health Pathways program policies
Application Information:
Knowledge, Skills, and Qualifications:
Experience with customer service or case management, preferably working with houseless community members
Ability to adhere to agency and program policies and procedures
Ability to maintain client and agency confidentiality
Ability to communicate effectively in writing and in person with MCCAC and Bridges to Heatlh client groups, community partners, the general public, and co-workers
Ability to address sensitive situations with a culturally-competent, trauma-informed approach
Ability to effectively handle high volume telephone, email, and in-person contact
Ability to maintain a high level of accuracy and be detail-oriented
Ability to be prompt and dependable
Ability to work as a collaborative member of the MCCAC and Bridges to Health teams
Knowledge and demonstrated ability in Microsoft Office programs and ability to learn and use videoconferencing and other digital tools that enhance collaboration and communication
High school Diploma or GED required; Associate’s degree preferred
Ability to speak and write fluently in Spanish and English required
Satisfactory criminal background check
Position Details:
This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
The duties outlined in this job description are not all inclusive; additional duties may be assigned
Prior to date of hire, and throughout employment certification of the following are required: valid driver’s license, proof of current auto insurance
MCCAC is an equal employment opportunity provider.
Location: In-person, based at Hood River MCCAC Office; position also involves field work including street outreach, housing inspections, and case management at the seasonal Hood River Shelter
Fair Labor Standards Classification: Full-Time, Exempt
Reports to: MCCAC Housing Stabilization Manager
Salary, Benefits, and Duration
Salary $45,000 annually (full time position, 40 hours/week with potential for longer hours)
Additional 3% pay differential for successful bilingual (Spanish and English) candidates
Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
Limited duration position (through September, 2023), with strong possibility to extend (funding dependent)
To Apply
Submit resume and cover letter to khorvath@mccac.com by Friday, August 19th, 2022. Cover letters should include why you are uniquely qualified to serve in the position, and what strengths you would bring to the role. Veterans, people of color and people with lived experience of houselessness are encouraged to apply.
Job Opening: Wasco/Sherman County Housing Placement and Outreach Specialist
Job Opening: Wasco/Sherman County Housing Placement and Outreach Specialist
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable, affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs.
MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.
Job Purpose:
The Housing Placement and Outreach Specialist plays a key role in working to end houselessness and address barriers to housing access in the MCCAC service area. This position is a blended street outreach and housing placement role. Outreach priorities include providing case management and linking houseless clients to basic needs resources such as food boxes and hygiene, shelter and safety, and other available community resources. Housing placement priorities include coordinating with housing service providers, landlords, partner organizations, and clients to move households out of houselessness and into transitional or permanent housing.
Duties, Tasks, and Responsibilities:
Client case management, empowerment, and education (50%)
Manage active caseload, including:
Housing Placement:
Coordinate with MCCAC Shelter, Outreach, and Housing Navigation staff to develop and prioritize the organization’s housing placement waitlist
Close cases upon completion, move clients off of the waitlist, and open new cases according to availability and pre-established criteria for waitlist prioritization
Assess clients’ barriers to housing and partner with clients to develop a housing stabilization plan that clients can commit to working on with MCCAC staff and partners
Assist clients with initial housing placement, including the housing search and application process, providing support as needed paying application, move-in, and rent costs
Schedule and conduct regular follow-up appointments with clients once they have been placed in housing to assess progress of their housing stabilization plan
Schedule and conduct regular tenant education workshops; facilitate engagement of housing placement clients in workshops as necessary
Street Outreach:
Perform limited street and camp outreach with housing program staff and community partners to engage with families and individuals experiencing houselessness
Respond to referrals from shelters, law enforcement, faith-based organizations, culturally specific organizations, social service providers, employment specialists, physical and behavioral health care providers, and community-based organizations
Address urgent, physical and safety needs of individuals and families experiencing homelessness to the extent possible and otherwise maintain/update waitlist for more intensive case work
Coordinate services to Black, Indigenous and People of Color and LGBTQ+ community members, including through partnerships with culturally specific organizations
Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing and Housing First approaches
Landlord recruitment and retention (30%)
Conduct regular landlord outreach events, individual meetings, and other activities to recruit new landlords to participate in MCCAC’s housing placement program. This includes:
Design, promotion, and implementation of landlord incentive programs and accompanying marketing materials
Strategic community outreach to local Chambers of Commerce, landlord associations, housing authority staff, faith communities, individual landlords, and others
Engage and troubleshoot with existing landlord partners as needed to facilitate conflict resolution between clients and landlords, and to retain landlords’ longer-term participation in MCCAC’s housing placement program; this includes ensuring timely payments to landlords
Program administration and compliance (20%)
Manage and update housing placement program waitlist according to pre-established housing placement program referral guidelines and waitlist prioritization criteria
Provide clients with a list of necessary documentation to bring to housing placement and street outreach casework appointments
Maintain case files according to documentation requirements established by MCCAC internal policies and state and federal policies (including end of year file retention process)
Support timely data entry into HMIS, Smartsheets, and other systems
Respond to housing placement and street outreach related correspondence (via phone, e-mail, and in-person interactions) on a daily basis
Close cases and complete appropriate documentation according to clients’ individual housing stabilization plans, and guidelines established by MCCAC policies and grant requirements
Application Information:
Knowledge, Skills, and Qualifications:
Experience serving unstably housed and/or houseless individuals
Ability to adhere to agency and program policies and procedures and to maintain confidentiality
Effective written and oral communication skills
Ability to maintain professionalism; even in high pressure situations
Ability to address sensitive situations with a culturally-competent, trauma-informed approach
Ability to effectively handle high volume telephone, email, and in-person contact
Ability to be prompt, dependable, and detail-oriented
Knowledge of local rental market and knowledge or willingness to learn landlord/tenant laws
Knowledge and demonstrated ability in Microsoft Office programs and ability to learn and use videoconferencing and other digital tools that enhance collaboration and communication
High school Diploma or GED required; Associate’s degree preferred
Ability to speak and write fluently in Spanish and English (strongly preferred)
Satisfactory criminal background check
Position Details:
This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
The duties outlined in this job description are not all inclusive; other duties/tasks will be assigned
Prior to date of hire, and throughout employment certification of the following are required: valid driver’s license, proof of current auto insurance
MCCAC is an equal employment opportunity provider.
Location: In-person in Wasco and Sherman Counties in Oregon (office is in The Dalles); at least two days/week of in-person work in The Dalles are required; some remote work is feasible depending on candidates’ experience and qualifications
Fair Labor Standards Classification: Full-Time, Exempt
Reports to: Housing Stabilization Manager
Salary and Benefits:
Salary $45,000 Annually (full time position, 40 hours/week with potential for longer hours)
Additional 3% pay differential for successful bilingual (Spanish and English) candidates
Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
This is a permanent position.
To Apply
Submit resume and cover letter to khorvath@mccac.com by Wednesday, August 17th, 2022. Cover letter should include why you are uniquely qualified to serve in the position, and what strengths you would bring to the role. Veterans, people of color and people with lived experience of houselessness are encouraged to apply.
Office Support Specialist
Job Title: Office Support Specialist
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable
housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.
Job Purpose:
The Office Support Specialist will provide support to the MCCAC staff and serve as an initial point of contact with the general public. The position will be instrumental facilitating communications between the general public and MCCAC’s program while providing a high level of customer service. The Office Support Specialist will also ensure that the day to day operations of MCCAC’s physical offices are professional in appearance and that MCCAC staff have the resources they need to be successful in their jobs. This is a bi-lingual (English/Spanish) position.
Duties, Tasks, and Responsibilities:
Communications
• Answer MCCAC’s main office phone line and route customers to the appropriate staff within the agency, based on identified customer need.
• Serve as first point of contact for customers seeking services from the agency in person. • Provide customers with referrals to resources offered by other community based organizations. Call partner organizations on behalf of customers to ensure availability of resources prior to making referrals.
• Serve as a conduit for general agency emails and ensure that emails are routed to the appropriate staff.
• Communicate with agency leadership and staff on key issues arising from customer base. • Communicate and coordinate with other community based organizations on the availability of programs and resources across the agency service territory.
• Ensure MCCAC staff have up to date information on the availability of resources across the region.
• Assist customers in completing MCCAC required program intake forms.
Office Management:
• Maintain a professional look and feel of MCCAC office space.
• Serve as conduit for procurement of office supplies.
• Ensure proper care and maintenance of agency owned offices, real estate, equipment, etc. • Work with MCCAC’s contracted technology provider to ensure that all technology related services are operating efficient and effectively.
• Troubleshoot with MCCAC staff on technology needs not requiring contracted provider service. • Assist with onboarding of new staff through communication and education on the use of staff resources and technology.
• Assist with client intake and initial client data entry in relevant case management systems and databases (as needed).
Marketing and Social Media:
• Ensure that agency brochures and collateral are up to date and well stocked. • Work with translation services to ensure agency materials are offered in multiple languages. • Post important MCCAC updates on agency social media sites.
Knowledge, Skills, and Abilities:
• Strong commitment to equity and racial justice reflected in internal and external interactions and through work product
• Accuracy in data entry
• Excellent oral and written communication skills
• Organized, accurate and concise with attention to detail
• Proficiency in Microsoft Office platforms, especially Outlook and Word.
• Familiarity with the use of social media platforms.
• Ability to multi-task and collaborate with others
• Ability to work under competing deadlines with minimal supervision
Qualifications:
• Office Management or Receptionist experience a plus.
• Knowledgeable on Trauma Informed Care practices a plus.
• Minimum of High School diploma or GED equivalent required.
• Bi-lingual required.
Position Details:
• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
• MCCAC is an equal employment opportunity provider.
• Location: The Dalles
• Fair Labor Standards Classification: Permanent
• Reports to: Household Utilities Program Manager
Salary and Benefits Information
Hourly wage: $18.50 per hour with 3% pay differential for successful bilingual candidates. • Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
To Apply
Submit resume and cover letter to kbuckles@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role. Veterans, people of color and people with lived experience are encouraged to apply. Position will remain open until filled.
Office Operations Manager
Job Title: Office Operations Manager
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.
Job Purpose:
The Office Operations Manager will oversee the operations of MCCAC’s facilities while ensuring a high level of customer service is provided to the communities and clients we serve. The position will ensure that MCCAC’s front-line operations include a focus on equity and racial justice with a specific eye on serving communities of color, Native and Latinx community members. The Office Operations Manager will ensure that the day-to-day operations of MCCAC’s physical offices adhere to the highest level of professionalism and that MCCAC staff have the resources they need to be successful in their jobs.
Duties, Tasks, and Responsibilities:
Management:
• Serves as a member of the MCCAC Leadership Team
• Recommends and advises the MCCAC Leadership Team on agency operational needs • Responsible for the hiring, workplan development, performance evaluation and corrective action for the MCCAC office and facilities support staff, including front office reception and facilities maintenance.
Communications
• Oversees MCCAC office phone lines ensuring appropriate routing of customers to the staff within the agency, based on identified customer need.
• Serve as first point of contact for customers seeking services from the agency in person. • Develops resource and referral lists to assist MCCAC’s customers in accessing needed services.
• Communicate and coordinate with other community-based organizations on the availability of programs and resources across the agency service territory.
• Serve as a conduit for general agency emails and ensure that emails are routed to the appropriate staff.
• Communicate and coordinate with other community-based organizations on the availability of programs and resources across the agency service territory.
• Ensure MCCAC staff have up to date information on the availability of resources across the region.
• Ensure that customers have the information and resources required to complete MCCAC program intake forms.
Office and Facilities Management:
• Maintain a professional look and feel of MCCAC offices and facilities including agency owned housing and shelters.
• Serve as conduit for procurement of office supplies.
• Ensure proper care and maintenance of agency owned offices, real estate, equipment, etc. • Work with MCCAC’s contracted technology providers to ensure that all technology related services are operating efficient and effectively.
• Troubleshoot with MCCAC staff on technology needs not requiring contracted provider service. • In collaboration with the MCCAC Human Resources team, develops, maintains and oversees the onboarding of new staff through communication and education on the use of staff resources and technology.
• Oversees facilities related contracts including landscape, maintenance, technology (printers, phone, IT), HVAC, etc.
Marketing and Social Media:
• Ensure that agency brochures and collateral are up to date and well stocked. • Work with translation services to ensure agency materials are offered in multiple languages. • Post important MCCAC updates on agency social media sites.
Knowledge, Skills, and Abilities:
• Strong commitment to equity and racial justice reflected in internal and external interactions and through work product
• Accuracy in data entry
• Excellent oral and written communication skills
• Organized, accurate and concise with attention to detail
• Proficiency in Microsoft Office platforms, especially Outlook and Word.
• Familiarity with the use of social media platforms.
• Ability to multi-task and collaborate with others
• Ability to work under competing deadlines with minimal supervision
Qualifications:
• Office Management experience a plus.
• Knowledgeable on Trauma Informed Care practices a plus.
• Minimum of High School diploma or GED equivalent required.
• Bi-lingual preferred. (see bilingual pay differential offered below)
Position Details:
• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
• MCCAC is an equal employment opportunity provider.
• Location: The Dalles
• Fair Labor Standards Classification: Permanent
• Reports to: Executive Director
Salary and Benefits Information
• Salary: $45,000 annually with 3% pay differential for successful bilingual candidates • Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
To Apply
Submit resume and cover letter to klapoint@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role. Veterans, people of color and persons with lived experience are encouraged to apply. Position will remain open until filled.
Homelessness Data Management and Technical Assistance Specialist
Job Announcement: Homelessness Data Management and Technical Assistance Specialist
Position will remain open until filled with initial interviews taking place Wed. June 1st, 2022.
Why work at MCCAC?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe,
stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our
friends and neighbors have opportunities to be successful and thrive.
Job Purpose:
The Homelessness Data Management and Technical Assistance Specialist is primarily
responsible for supporting MCCAC staff and subrecipient organizations to enter, update, and
maintain confidential client information collected from service providers into the Homelessness Management Information System (HMIS) database in a timely and accurate manner.
This position will serve as the regional point of contact for any and all technical assistance
needs for MCCAC and its grant subrecipients, as it pertains to HMIS. The Homelessness Data Management and Technical Assistance Specialist must be responsible and reliable; maintain
confidentiality; demonstrate comfort and confidence with technology; and exhibit integrity, a high level of attention to detail, and a strong commitment to the mission and values of the Mid
Columbia Community Action Council. The Homelessness Data Management and Technical
Assistance Specialist must also have strong oral and written communication skills, be solution oriented and proactive, and enjoy providing technical support to other people.
Duties, Tasks, and Responsibilities:
Training and Technical Assistance (30%)
• Provide training and technical assistance to MCCAC staff and regional service providers
participating in the HMIS data entry system
• Communicate, verbally and in writing, with MCCAC staff and other regional service providers to ensure accurate data collection and timeliness of HMIS submissions
Data Entry Workflow Development and Implementation (50%)
• In coordination with MCCAC staff and other regional homelessness service providers, enter
confidential client demographic and service data into the web-based Homeless Management
Information System (HMIS), ServicePoint™, including all HUD-required universal data elements (within two days of initial intake conducted by casework staff)
• In coordination with MCCAC staff and other regional homelessness service providers, update client data in HMIS throughout the time a client is in one or more homelessness prevention or
stabilization programs
• Participate in HMIS training and meetings.
• Other duties as assigned
Program Compliance and Reporting (20%)
• Ensure compliance with all contractual requirements for HMIS data entry for the Emergency Solutions Grant COVID-19 (ESG-CV), and other applicable programs
• Assure that all required systems and records are maintained and up-to-date • Run and reconcile reports to ensure system data quality and timeliness
• Identify, correct, and report data entry errors and omissions
• Provide reminders to participating agencies when quality control work is required in HMIS • Work independently and as part of a team to achieve program goals, including assisting with other HMIS data needs as they arise.
• Participate in HMIS training and meetings.
• Other duties as assigned
Desired Knowledge, Skills, and Abilities:
• Excellent oral and written communication skills
• Stellar critical thinking abilities, and demonstrated experience with proactive problem-solving • Organized, accurate, and concise with attention to detail
• Excellent teamwork skills
• Experience providing training and technical assistance to others
• Experience working with technology and willingness to learn more
• Knowledge of Department of Housing and Urban Development (HUD) and State of Oregon housing assistance programs a plus
• Homelessness Management Information System (HMIS) experience a plus • Bilingual a plus
Qualifications:
• Minimum of High School diploma or GED equivalent required
• Degree or certification in Information Technology, Data Analytics or other fields with demonstrated relevance to role a plus
• Experience in homeless or social service programs a plus
• Knowledge of current best practices related to housing and homelessness a plus
Position Details:
• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.
• MCCAC is an equal employment opportunity provider.
• Location: Position can be remote, hybrid, or in-person (with office space in MCCAC’s main office in The Dalles, Oregon or satellite office in Hood River, Oregon). The person in this position must also have a valid driver’s license and be able to drive to the Mid-Columbia Gorge (Hood River, Wasco, and Sherman Counties) an average of once per month, or as needed to provide in-person training and technical assistance to MCCAC staff and subrecipients. • Fair Labor Standards Classification: Full-Time, Exempt
• Reports to: Housing Stabilization Program Manager
Salary and Benefits Information:
• Salary: $40,000 annually, with 3% pay differential for bilingual candidates • Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
• Limited duration position (through June 2023), with possibility to extend (funding dependent)
To Apply:
Submit resume and cover letter to khorvath@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role. Veterans, people of color and people with lived experience of houselessness are encouraged to apply.
Position will remain open until filled with initial interviews taking place Wed. June 1st, 2022.
Bilingual Bridges to Health Community Health Worker (Street Outreach/Housing)
Job Announcement: Bilingual Bridges to Health Community Health Worker (Street Outreach/Housing)
Position will remain open until filled with initial interviews taking place Wednesday, June 1st, 2022.
Why work at MCCAC and Bridges to Health?
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs.
MCCAC’s mission is to build a better future for our community through partnership and equity-centered
programs that prevent and eliminate poverty and houselessness.
Job Purpose:
The Bilingual Bridges to Health Community Health Worker plays a key role in working to end houselessness and addressing barriers to housing access in the MCCAC service area. This position is a blended case management position, focused both on street outreach and housing placement/stabilization. Outreach priorities include providing case management and linking houseless clients to basic needs resources such as food boxes and hygiene, and linking program participants to other available community resources that will assist in housing stability. Housing placement priorities include coordinating with housing service providers, landlords, and houseless clients to ensure that individuals and families experiencing houselessness can find and stay in housing—and connect to resources in other areas that promote longer term health, well-being, and housing stabilization. The position works under the supervision of MCCAC’s Housing Stabilization Manager, and serves as a member of the Bridges to Health Pathways Program team.
Duties, Tasks, and Responsibilities:
Client case management, empowerment, and education (75%)
• Manage 20-25 active cases at any given time, which includes:
Street Outreach (10-15 cases):
o Perform street and camp outreach with housing program staff and community partners in
order to engage with families and individuals experiencing houselessness
o Respond to referrals from shelters, law enforcement, faith-based organizations, culturally
specific organizations, social service providers, employment specialists, physical and
behavioral health care providers, and community-based organizations
o Address physical and safety needs of individuals and families experiencing homelessness
to the extent possible and otherwise maintain/update waitlist for more intensive case work,
in coordination with the Bridges to Health Referral Coordinator and MCCAC Housing
Stabilization Staff
Housing Placement (10-15 cases):
o Assess clients’ barriers to housing, and partner with clients to develop housing
stabilization plans that they can commit to working on with MCCAC staff and partners
o Assist clients with initial housing placement, including the housing search and application
process, providing support as needed paying (eligible) application and move-in fees,
security deposits, and rental assistance, and assist with lease negotiation, etc.
o Schedule and conducting regular follow-up appointments with clients once they have been
placed in housing to assess progress of their housing stabilization plan, resolve issues
with landlords if any arise, and refer clients to additional resources as necessary
o Maintain active understanding of mainstream and community resources that may assist
clients with achieving goals outlined in their housing stabilization plans
• Coordinate and provide culturally relevant services to diverse communities experiencing
houselessness, including communities of color and LGBTQ+ community members
• Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing and Housing First approaches
Program training, administration, and compliance (25%)
• Attend Bridges to Health Pathways and MCCAC Housing Stabilization trainings and huddles • Provide clients with a list of necessary documentation to bring to housing placement and street outreach casework appointments
• Maintain case files according to documentation requirements established by the Bridges to Health Pathways Program, MCCAC internal policies, and state and federal policies
• Support timely data entry into Homelessness Management Information System and ActivateCare • Utilize Smartsheets vouchering system to track housing placement and street outreach funds • Meet monthly with MCCAC Housing Stabilization Manager to assess housing placement and
street outreach program budgets and policies, and re-evaluate or update both as needed • Meet regularly (at least monthly) with MCCAC Shelter, Outreach, and Housing Navigation staff in order to do case conferencing and make housing placement and street outreach waitlist updates • Respond to housing placement and street outreach related correspondence (via phone, e-mail, and in-person interactions) on a daily basis
• Close cases and complete appropriate documentation according to clients’ individual housing stabilization plans, guidelines established by MCCAC’s internal policies and grant requirements, and Bridges to Health Pathways program policies
Application Information:
Knowledge, Skills, and Qualifications:
• Experience with customer service or case management
• Ability to adhere to agency and program policies and procedures
• Ability to maintain client and agency confidentiality
• Ability to communicate effectively in writing and in person with MCCAC and Bridges to Heatlh client groups, community partners, the general public, and co-workers
• Ability to address sensitive situations with a culturally-competent, trauma-informed approach • Ability to effectively handle high volume telephone, email, and in-person contact • Ability to maintain a high level of accuracy and be detail-oriented
• Ability to be prompt and dependable
• Ability to work as a collaborative member of the MCCAC and Bridges to Health teams • Knowledge and demonstrated ability in Microsoft Office programs and ability to learn and use videoconferencing and other digital tools that enhance collaboration and communication • High school Diploma or GED required; Associate’s degree preferred
• Ability to speak and write fluently in Spanish
• Satisfactory criminal background check
Position Details:
• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds
• The duties outlined in this job description are not all inclusive; additional duties may be assigned • Prior to date of hire, and throughout employment certification of the following are required: valid driver’s license, proof of current auto insurance
• MCCAC is an equal employment opportunity provider.
• Location: In-person, at Hood River MCCAC Office
• Fair Labor Standards Classification: Full-Time, Exempt
• Reports to: MCCAC Housing Stabilization Manager
Salary and Benefits
• Salary $40,000 Annually (full time position, 40 hours/week with potential for longer hours) o 3% pay differential for successful bilingual (Spanish and English) candidates
• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.
• Limited duration position (through June 2023), with possibility to extend (funding dependent)
To Apply
Submit resume and cover letter to khorvath@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position, and what strengths you would bring to the role. Veterans, people of color and people with lived experience of houselessness are encouraged to apply.
Position will remain open until filled with initial interviews taking place Wednesday, June 1st, 2022.
Utilities Assistance Program Compliance Specialist
The Utility Assistance Program Compliance Specialist will play a key role in working to mitigate poverty and heating availability through intake appointments and outreach in the MCCAC service area. The position will collaborate with other MCCAC departments to ensure that clients have access to all services we provide and will assist in referring to other area service organizations when appropriate.
Bilingual Housing Specialist, Hood River
Job Opening: Bilingual Housing Specialist, Hood River
Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.
Housing Stabilization Manager
Job Opening: Housing Stabilization Manager
The Housing Stabilization Manager delivers high-quality housing programs to eligible households experiencing housing instability or homelessness. These programs promote stability and racial equity through advocacy, empowerment and coordination of supports and services which enable households to improve their economic and housing stability. The Housing Stabilization Manager is tasked with leading the efforts in the fight against homelessness, reducing the impact of trauma caused by housing insecurity and by increasing access to MCCAC resources to Black, Indigenous and People of Color (BIPOC) and LQBTQ+ community members. The Housing Stabilization Manager provides leadership in the planning, design, implementation, and evaluation of all program components throughout MCCAC’s service areas. The Housing Stabilization Manager represents the agency in local, regional, and national forums promoting sound organizational and management innovations. The Housing Stabilization Manager is a member of the Executive Director’s leadership team, participating in staff meetings, strategic planning, developing short and long term service goals and objectives, agency resource development and outreach. “Housing Stabilization” means programs funded through Oregon Housing and Community Services (OHCS) Programs, the Department of Housing and Urban Development (HUD) Continuum of Care (CoC) and private and local resources.