Job Title: Grants and Contracts Administrator

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in the heart of the beautiful Columbia River Gorge, serves Hood River, Wasco, and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable, and affordable housing. This is accomplished through our housing, energy/utility payment assistance, and weatherization programs and through our leadership as a co-convener of the Mid-Columbia Houseless Collaborative, a coalition of local governments and organizations on both sides of the Columbia River that is dedicated to reducing houselessness in the five-county Mid-Columbia region.

Job Purpose:

The Grants and Contracts Administrator is responsible for managing grant and contracts administration activities both within MCCAC and for MCCAC’s partner organizations who receive subawards from MCCAC. The Grants and Contracts Administrator provides training and technical assistance to ensure successful implementation of MCCAC's and the Mid-Columbia Houseless Collaborative's (MCHC) programs. MCCAC manages dozens of grants and contracts with federal, state, local, and private entities. The person in this position plays a central role in navigating complex funding streams while prioritizing continued strong working partnerships that support MCCAC's mission to prevent and eliminate poverty and houselessness.

This is a new position at MCCAC and for the first 18 months one of the priority projects of the Grants and Contracts Administrator will be supporting MCCAC and other partner agencies based at MCCAC’s Gloria Navigation Center to successfully launch Health Related Social Needs (HRSN) services through Oregon’s new Medicaid 1115 Waiver. The 1115 Medicaid Waiver and accompanying HRSN benefits are intended to improve health outcomes for communities that have been disproportionately affected by health inequities; at MCCAC we are focused on Housing and Outreach and Engagement benefits. While experience within health services could be a strength brought to this position, there is also be the opportunity for the person in this position to learn with and alongside our MCCAC team as we launch HRSN services. The Contracts and Grants Administrator works closely with MCCAC’s Leadership Team and reports to the Development and Partnerships Director.

Duties, Tasks, and Responsibilities:

The Grants and Contracts Administrator will support MCCAC programs and partnerships through completion of the following duties, tasks, and responsibilities:

Pre-Award Activities (15%):

• Support research and identification of potential grant opportunities that align with organizational goals and promote long-term sustainability of MCCAC’s HRSN and other cross-sector care coordination efforts

• Support the preparation and completion of compelling grant proposals and budgets as needed

Contract Negotiation and Execution (20%):

• Maintain comprehensive digital database of existing grant/funding contracts, accompanying policies, and other pertinent documents

• Coordinate closely with MCCAC’s team and partner organizations to ensure thorough cross-functional review of new contracts with a focus on 1) approach for achieving articulated program goals, and 2) screening/planning for adherence to potential administrative requirements of new funding sources

• Conduct required risk assessments and other proposal activities as outlined in MCCAC’s subaward policies

• Coordinate the process of executing MCCAC awards and subawards, with support from MCCAC’s relevant leadership team members

Post-Award Activities (60%):

• Develop and maintain strong working relationships with grantors and funding agencies

• Work with relevant MCCAC team members and agencies receiving MCCAC subawards to coordinate grant activities

  • Coordinate post-award grant launch meetings and lead the creation of condensed internal guidance documents

  • Ensure alignment with service delivery workflows and program oversight and monitoring, with a priority focus on the launch of HRSN and related care coordination services beginning in fall 2024

• Manage all grant tracking and reporting, including by ensuring invoicing and reporting deadlines outlined in contracts are met in coordination with relevant MCCAC team members and subaward contacts

• Coordinate with MCCAC’s finance and program teams to monitor grant expenditures, ensure compliance with grant requirements, and provide regular financial reports and updates to senior management

• Ensure MCCAC adheres to its subaward policies and procedures

  • Provide strengths-based training and technical assistance as needed to ensure equitable access to funding for culturally specific and responsive organizations, with a focus on areas such as program implementation, data management, and reporting and an emphasis on launching HRSN and related care coordination services

Budget Coordination (5%)

• Utilize grants/contracts expertise to support MCCAC’s finance and leadership teams to set MCCAC’s annual agency budget

• Coordinate with and communicate updates to all relevant stakeholders when changes to individual grants’ budgets need to be made, while ensuring adherence to required budget change process(es)

Key Performance Indicators (KPIs)

“KPI” means “Key Performance Indicator,” a measurable responsibility or outcome that will be assessed during annual performance evaluations for this position. 

• Accuracy and timeliness of grant reporting.

• Adherence to MCCAC subaward policies and monitoring procedures for relevant grants/contracts.

• Effectiveness providing tailored support and technical assistance to MCCAC program managers, subrecipients, and subcontractors to ensure successful and compliant implementation of grants and contracts, with a particular emphasis on successful launch of HRSN services between 2024-2026.

• Accuracy and timeliness of grant budget changes to ensure accuracy of MCCAC financial reports and support effective program oversight.

• Ability to develop comprehensive database of grants/contracts and serve as agency-wide funding stream expert.

Knowledge, Skills, and Abilities:

• Strong understanding of contract management principles and practices.

• Strong convening and meeting facilitation skills and/or experience managing collaborative projects.

• Experience in providing technical assistance or capacity building support to organizations.

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Proficiency in project management and data analysis.

• Ability to work independently and as part of a team; creative problem-solver.

• Experience working with diverse communities and stakeholders; strong cultural competency and a supportive, strength-based approach to compliance.

• Knowledge of houselessness and social services or demonstrated ability to learn.

• Proficiency with Windows and Microsoft Office applications, and with budgets and spreadsheets (required). Experience with contract management software a plus.

• Center equity in policy and practice and in service to MCCAC’s core value of equity.

Qualifications:

• Minimum of 3 years of academic and/or professional experience in contract management, grant administration, or related field, preferably in a nonprofit or social services setting.

• Degree in a field related to mission and work, for example public administration, business administration, social work preferred. A minimum of High School diploma or GED with equivalent experience required.

• Demonstrated project management and cross-functional collaboration and facilitation skills; high attention to detail and passion for supporting team members within MCCAC and partner organizations.

• Demonstrated proficiency in Excel and financial software to handle complex financial data and streamline reporting processes.

• Experience with Little Green Light or other CRM (preferred).

• Experience analyzing governmental contracts (preferred).

• Demonstrated experience in providing technical assistance or capacity building support to culturally specific and responsive organizations and people with lived experience with houselessness or poverty.

• Ability to communicate clearly and concisely, both verbally and in writing.

• Ability to establish and maintain effective working relationships with co-workers, managers, customers, and the general public.

• Experience with, and commitment to, advancing organizational equity goals.

Position Details:

• This position may require occasional overnight and out of area travel.

• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.

• While performing the duties of this job, the employee is frequently required to sit for long periods, use hands to finger, handle, or feel, talk and occasionally lift up to 25 pounds.

• Prior to date of hire, and throughout employment certification of the following are required:

• satisfactory background check

• MCCAC is an equal employment opportunity provider

• Location: Hood River or The Dalles. Open to remote-work agreement with in-person presence to connect with our staff team ideally on a monthly or more frequent basis; preference for candidates based in OR/WA.

• Fair Labor Standards Classification: Full-Time, Exempt

• Reports to: Development and Partnerships Director

Pay Structure Classification, Salary, and Benefit Information

• MCCAC Pay Structure Classification: Administrator

• Responsible for: High-level administration of complex, cross-functional projects or processes requiring significant expertise and qualifications.

• Administrator Salary Range: $65,000 - $75,000 depending on experience and qualifications.

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k with 3% employer match, and paid vacation, holidays, and sick leave.

To Apply

Send cover letter and resume to Sarah Kellems, skellems@mccac.com. Application review starts Friday, Nov. 1

Job Title: Data Analytics and Reporting Administrator

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco, and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable, and affordable housing. This is accomplished through our housing, energy/utility payment assistance, and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness. MCCAC is also the lead convener of the Mid-Columbia Houseless Collaborative (MCHC), which is a coalition of local governments and organizations on both sides of the Mid-Columbia River. MCHC is dedicated to reducing houselessness in the five-county Mid-Columbia region by expanding housing capacity and ensuring supportive services are provided in culturally affirming ways that uphold human dignity.

Job Purpose:

The Data Analytics and Reporting Administrator will play a key role in supporting MCCAC and partner organizations’ collaborative work at The Gloria Center for supportive services and is responsible for managing, analyzing, and reporting on data across MCCAC's programs and initiatives, including the Mid-Columbia Houseless Collaborative (MCHC). This role is crucial in providing data-driven insights to support decision-making, improve program effectiveness, and demonstrate the impact of MCCAC's work.

This is a new position at MCCAC and for the first 18 months the Data Analytics and Reporting Administrator’s priority project will be supporting the successful launch of Health Related Social Needs (HRSN) services through Oregon’s new Medicaid 1115 Waiver. The 1115 Medicaid Waiver and accompanying HRSN benefits are intended to improve health outcomes for communities that have been disproportionately affected by health inequities; at MCCAC we are focused on Housing and Outreach and Engagement benefits. While experience within health services could be a strength brought to this position, there is also the opportunity for the person in this position to learn with and alongside our MCCAC team as we launch HRSN services. The Data Analytics and Reporting Administrator reports to the Development and Partnerships Director.

Duties, Tasks, and Responsibilities:

Note: "KPI" means "Key Performance Indicator," a measurable responsibility or outcome that will be assessed during annual performance evaluations for this position.

The Data Analytics and Reporting Administrator supports MCCAC programs and partnerships through completion of the following duties, tasks, and responsibilities:

Operational and Business Practices (30%)

• KPI: Play a key leadership role on Gloria Center care coordination team on developing, modifying, and integrating data systems to support HRSN and other key housing stabilization programs, optimizing collaboration and efficiencies while supporting service delivery.

• KPI: Develop and implement workflows to manage data quality across systems including HRSN to streamline processes and minimize duplications.

• Provide on-boarding and training for MCCAC staff, Health Council Staff, and other Gloria Center and Houseless Collaborative partners’ staff on data systems needed to support HRSN.

• Ensure efficient and effective oversight, monitoring, and reporting of HRSN referrals and services and strategic analysis of outcomes and opportunities for enhancing equitable access to HRSN and other services being offered at The Gloria Center.

• Ensure referral and service delivery workflows yield successful contractual oversight and monitoring results.

• Provide technical assistance to MCCAC staff team and relevant partner organizations.

Data Management and Analysis (30%)

• KPI: Develop and maintain a comprehensive data reporting system for all MCCAC programs and MCHC initiatives, ensuring data accuracy, consistency, and accessibility.

• KPI: Conduct regular data analysis to identify trends, patterns, and areas for improvement across MCCAC's programs and services.

• Design and work with program managers to implement data collection methodologies to capture relevant metrics and prevent unnecessary duplication of data entry efforts for MCCAC's programs, including HRSN services.

• KPI: Create and maintain dashboards and visualizations to communicate key metrics and program outcomes to staff, board members, and external stakeholders.

• Collaborate with program managers to define and track program-specific KPIs and outcome measures.

Reporting and Communication (30%)

• KPI: Produce regular reports on program performance, outcomes, and impact for internal and external stakeholders, including funders and partner organizations; ensure timely submission of required reports to funders, government agencies, and other stakeholders.

• KPI: Lead coordination of key data collection and reporting projects, including Point in Time Count, in collaboration with Community Engagement Coordinator and other members of MCCAC team.

• KPI: Create and confidently lead data-driven presentations, reports, and other materials in support of MCCAC and MCHC’s strategic plan goals, focusing on priority projects identified in goal setting with the Development and Partnerships Director.

• Assist in the preparation of grant applications and reports by providing relevant data and analysis, both internally for MCCAC and to support the work of partner organizations.

Data Quality and Capacity Building (10%)

• Make recommendations and coordinate closely with MCCAC staff team to implement necessary data quality improvement processes.

• Develop and implement data quality assurance processes to maintain the integrity of MCCAC's data.

• Stay informed about best practices in nonprofit data management and analytics and recommend improvements to MCCAC's data systems and processes.

Knowledge, Skills, and Abilities:

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Ability to translate data in a digestible design format for internal and public-facing reports

• Proficiency in Microsoft Office platforms and nonprofit systems. Smartsheet experience a plus. HMIS experience a plus. Bill.com experience a plus. Canva experience a plus.

• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI).

• Experience with database management and reporting systems.

• Strong communication skills, with the ability to translate complex data into clear, actionable insights.

• Strong public speaking skills and ability to communicate effectively with a variety of community stakeholders.

• Knowledge of nonprofit program evaluation and impact measurement methodologies.

• Familiarity with data privacy regulations and best practices for data security.

• Ability to work collaboratively with diverse teams and stakeholders.

• Strong problem-solving skills and attention to detail.

• Commitment to MCCAC's mission and a strong interest in issues related to poverty, housing, and community development.

Qualifications:

• Degree in a field related to mission and work, for example in Data Science, Statistics, Computer Science preferred or a minimum of High School diploma or GED and equivalent experience required.

• Minimum of 3 years of experience in data analysis, reporting, and database management, preferably in a nonprofit or social services setting.

• Demonstrated experience in creating data visualizations and dashboards.

• Demonstrated ability create and present data-driven reports and presentations to a variety of stakeholders.

• Knowledge of houselessness, affordable housing, and community development issues is preferred.

• Prior to date of hire, and throughout employment certification of the following are required:

• satisfactory background check

Position Details:

• This position may require occasional overnight and out of area travel.

• This position will require occasional work after hours and on weekends.

• While performing the duties of this job, the employee is frequently required to sit for long periods, use hands to finger, handle, or feel, talk and occasionally lift up to 25 pounds.

• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.

• MCCAC is an equal employment opportunity provider

• Location: Hood River or The Dalles. Open to remote-work agreement with in-person presence to connect with our staff team ideally at a minimum on a quarterly basis; a preference for candidates based in OR or WA.

• Fair Labor Standards Classification: Full-Time, Exempt

• Reports to: Development and Partnerships Director

Pay Structure Classification, Salary, and Benefit Information

• MCCAC Pay Structure Classification: Administrator

• Responsible for: High-level administration of technical/high-stakes, cross-functional/departmental project(s) or process(es) requiring significant expertise and qualifications.

• Administrator Salary Range: $65,000 - $75,000 depending on experience and qualifications.

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k with 3% employer match, and paid vacation, holidays, and sick leave.

To Apply

Send cover letter and resume to Sarah Kellems, skellems@mccac.com. Application review starts Friday, Nov. 1.

Job Description:  Veterans Housing Stabilization Specialist 

Location: Hood River, Wasco, and Sherman counties, Oregon

Why work at MCCAC? 

Mid-Columbia Community Action Council (MCCAC), located in the heart of the beautiful Columbia River Gorge, serves Hood River, Wasco, and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable, and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.  

Supportive Services for Veterans and Family Case Manager:

This position is centered towards Veterans that are low income and are houseless or at risk of losing their housing. The Housing Stabilization Specialist will provide support and resources to veterans that qualify for SSVF enrollment and have the ability to recognize the unique challenges faced by this population. This role involves working collaboratively with veterans to develop individualized action plans, connect them to necessary resources, and advocate for their needs.

 Job Purpose:

The Housing Stabilization Specialist will play a key role in working to end houselessness and addressing barriers to housing access in the MCCAC service area. The Specialist assists participant households in their efforts to attain and/or maintain permanent housing. This position is a case management position with a focus on housing access, retention, and stabilization. Day-to-day priorities may include coordination with housing providers, landlords, health care entities, social service providers, transportation, education and workforce development stakeholders, and state and federal agencies, to ensure that individuals and families that are looking for or working to maintain housing have the supports in place that are necessary to meet these goals. The Housing Stabilization Specialist will also provide case management check-ins with participants to coordinate housing stability plans and any on-going needed support to help maintain permanent stable housing. The position may also have a light focus on street outreach, when necessary. Outreach priorities will include providing case management and linking houseless clients to basic needs resources such as food boxes and hygiene and linking program participants to other available community resources that will assist in housing stability.  

Program Delivery (90%):  

• Assist clients in designated program(s) to develop housing stability plans including but not limited to financial and self-sufficiency goals. This includes conducting intake interviews to determine client’s needs, goals, and eligibility.

• Mediate and advocate with landlords, on behalf of program participants, to ensure housing is successfully secured and/or maintained. 

• Create and maintain consistent communication channels, both verbal and written, between several parties (i.e... tenant, landlord referral source, and collaborating agencies)

• Assist participants in development of strength based/solution- focused goals that promote permanent housing and self-sufficiency.

• Develop an effective and timely referral network to ensure clients are able to connect to the correct resources that remove or prevent housing barriers. This includes maintaining an active understanding of mainstream and community resources, both at MCCAC and partner service providers, that assist clients with achieving goals related to housing stabilization and overall health and well-being. 

• Work in collaboration with MCCAC’s housing referral and intake coordinator and homelessness data management and technical assistance specialist to engage with new clients and complete regular client intakes and data entry/quality activities as required by assigned program(s) and grant(s).

• Effectively manage schedule of casework related appointments to facilitate positive client-housing stabilization relationships, and other key relationships that promote client success, such as client-landlord relationships.  

• Educate clients of their rights and responsibilities under Oregon Residential Lease Agreements and Tenant-Landlord Law.  

• Educate landlords, partner organizations, and caseworkers about rapid rehousing assistance, eviction prevention assistance, and/or other other supportive services offered by MCCAC, as assigned.

• Serve as lead liaison to houseless community members and/or those at risk of losing housing in assigned county(ies) who are in need of rapid rehousing, eviction prevention or other housing placement/retention assistance, including by generating and sending letters and otherwise corresponding with landlords upon clients’ submission of rapid rehousing assistance, eviction prevention assistance and other related program applications  

Program administration, compliance, and training (10%): 

• Maintain case files according to documentation requirements established by MCCAC internal policies and state and federal grant policies (including end of year file retention process)  

• Support timely data entry in Homelessness Management Information System, Connect Oregon and other systems utilized by MCCAC to manage housing/shelter client data

• Utilize online vouchering system in Smartsheets and PEX system to track rapid rehousing assistance, eviction prevention assistance and other payments incurred by the organization on behalf of assigned clients

• Utilize billing systems to track time worked, including timesheets and other tracking systems for functions such as Medicaid billing for time spent supporting Oregon Health Plan enrolled clients to navigate appropriate housing stabilization resources

• Meet monthly with Housing Stabilization Manager to assess assigned program budget(s) and policy(ies) and ensure adherence to program budgets and policies  

• Collaborate with fellow MCCAC Housing Stabilization staff, Shelter staff, and caseworkers from relevant partner organizations to do case conferencing and make waitlist updates  

• Attend Traditional Health Worker training and become certified by the State of Oregon (Oregon Health Authority) within the first year of employment (MCCAC will provide the training opportunity and pay for the cost for training)

• Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing, culturally responsive, and Housing First approaches to serve clients  

• Conduct weekly or monthly check-ins with clients who have open street outreach or housing placement/retention cases with MCCAC; complete required documentation and re-assessment paperwork on a timely basis, and coordinate additional referrals as needed 

• Close street outreach and housing placement/retention cases and complete appropriate paperwork according to clients’ individual case plans and MCCAC program guidelines      

Application Information: 

Knowledge, Skills, and Qualifications:  

• Ability to adhere to agency and program policies and procedures 

• Ability to coordinate with MCCAC’s other housing stabilization specialists and other relevant staff members, and to work as a team 

• Ability to maintain client and agency confidentiality  

• Ability to communicate effectively in writing and in person with MCCAC client groups, community partners, the general public, and co-workers 

• Ability to maintain professionalism, even in high pressure situations  

• Ability to address sensitive situations with a culturally competent, trauma-informed approach  

• Experience or comfort with working with clients living outside, including those with behavioral health and substance abuse disorder needs 

• Ability to effectively handle high volume telephone, email, and in-person contact  

• Ability to maintain a high level of accuracy and be detail-oriented, prompt, and dependable 

• Ability to work as a collaborative member of the Housing Stabilization team 

• Knowledge of Oregon Landlord/Tenant, Fair Housing, and Equal Access Laws  

• Knowledge and demonstrated ability in Microsoft Office programs and ability to learn and use videoconferencing and other digital tools that enhance collaboration and communication  

• High school Diploma or GED required; Associate degree preferred  

• Minimum two years on the job experience in customer service or social services

• Intermediate proficiency with computer and phone systems, email, voicemail, etc. 

• Ability to speak and write fluently in Spanish (desired)  

• Certification as Traditional Health Worker according to Oregon Health Authority standards (desired)

• Those with lived experience with houselessness, behavioral health challenges, and/or substance abuse disorders encouraged to apply 

• Applicant must have a clean driving record, valid driver’s license and proof of insurance

• Criminal background check (required) 

I understand that Mid-Columbia Community Action Council will not deny me employment solely because of a prior felony conviction. Instead, MCCAC will determine on a case-by-case basis whether any consumer report information, including criminal history, is relevant to the duties of the position for which I have applied. With respect to criminal history information, MCCAC will consider circumstances such as the nature of prior conviction(s), their timing, and other factors to determine my employment eligibility. Not all convictions are automatically disqualifying. I understand that I may speak with a hiring Manager from MCCAC about circumstances related to a prior conviction that I would like to be taken into consideration.

Position Details: 

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds  

• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required. 

• Prior to date of hire, and throughout employment certification of the following are required: 

  • Valid driver’s license 

  • Proof of current auto insurance  

• MCCAC is an equal employment opportunity employer 

• In-person, at MCCAC Office (Wasco/Sherman County position is based in The Dalles, Hood River County position is based in Hood River)  

• Fair Labor Standards Classification: Full-Time, Non-Exempt 

• Reports to: Housing Stabilization Manager 

Salary and Benefits 

• $47,000.00 Annually (full-time position, 40 hours/week with potential for longer hours) 

  • Plus, a 3% pay differential for successful bilingual (Spanish and English) candidates 

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation, and sick leave. 

Duration 

• Permanent position. 

Veterans, people of color, and people with lived experience encouraged to apply.

Position will remain open till filled

Please Submit Resume and cover letter to:  

Mitzi Mason 

Housing Stabilization Manager 

mmason@mccac.com 

Job Description:  Bilingual Housing Stabilization Specialist 

Why work at MCCAC? 

Mid-Columbia Community Action Council (MCCAC), located in the heart of the beautiful Columbia River Gorge, serves Hood River, Wasco, and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable, and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.  

Job Purpose:

The Bilingual Housing Stabilization Specialist will play a key role in working to end houselessness and addressing barriers to housing access in the MCCAC service area. The Specialist assists participant households in their efforts to attain and/or maintain permanent housing.

This position is a case management position with a focus on housing access, retention, and stabilization. Day-to-day priorities may include coordination with housing providers, landlords, health care entities, social service providers, transportation, education and workforce development stakeholders, and state and federal agencies, to ensure that individuals and families that are looking for or working to maintain housing have the supports in place that are necessary to meet these goals.

The Bilingual Housing Stabilization Specialist will also provide case management check-ins with participants to coordinate housing stability plans and any on-going needed support to help maintain permanent stable housing. The position may also have a light focus on street outreach, when necessary. Outreach priorities will include providing case management and linking houseless clients to basic needs resources such as food boxes and hygiene, and linking program participants to other available community resources that will assist in housing stability.  

Program Delivery (90%):  

●     Assist clients in designated program(s) to develop housing stability plans including but not limited to financial and self-sufficiency goals. This includes conducting intake interviews to determine client’s needs, goals, and eligibility.

●     Mediate and advocate with landlords, on behalf of program participants, to ensure housing is successfully secured and/or maintained. 

●     Create and maintain consistent communication channels, both verbal and written, between several parties (i.e... tenant, landlord referral source, and collaborating agencies)

●     Assist participants in development of strength based/solution- focused goals that promote permanent housing and self-sufficiency.

●     Develop an effective and timely referral network to ensure clients are able to connect to the correct resources that remove or prevent housing barriers. This includes maintaining an active understanding of mainstream and community resources, both at MCCAC and partner service providers, that assist clients with achieving goals related to housing stabilization and overall health and well-being. 

●     Work in collaboration with MCCAC’s housing referral and intake coordinator and homelessness data management and technical assistance specialist to engage with new clients and complete regular client intakes and data entry/quality activities as required by assigned program(s) and grant(s).

●     Effectively manage schedule of casework related appointments to facilitate positive client-housing stabilization relationships, and other key relationships that promote client success, such as client-landlord relationships.  

●     Educate clients of their rights and responsibilities under Oregon Residential Lease Agreements and Tenant-Landlord Law.  

●     Educate landlords, partner organizations, and caseworkers about rapid rehousing assistance, eviction prevention assistance, and/or other other supportive services offered by MCCAC, as assigned.

●     Serve as lead liaison to houseless community members and/or those at risk of losing housing in assigned county(ies) who are in need of rapid rehousing, eviction prevention or other housing placement/retention assistance, including by generating and sending letters and otherwise corresponding with landlords upon clients’ submission of rapid rehousing assistance, eviction prevention assistance and other related program applications  

Program administration, compliance, and training (10%): 

●     Maintain case files according to documentation requirements established by MCCAC internal policies and state and federal grant policies (including end of year file retention process)  

●     Support timely data entry in Homelessness Management Information System, Connect Oregon and other systems utilized by MCCAC to manage housing/shelter client data

●     Utilize online vouchering system in Smartsheets and PEX system to track rapid rehousing assistance, eviction prevention assistance and other payments incurred by the organization on behalf of assigned clients

●     Utilize billing systems to track time worked, including timesheets and other tracking systems for functions such as Medicaid billing for time spent supporting Oregon Health Plan enrolled clients to navigate appropriate housing stabilization resources

●     Meet monthly with Housing Stabilization Manager to assess assigned program budget(s) and policy(ies) and ensure adherence to program budgets and policies  

●     Collaborate with fellow MCCAC Housing Stabilization staff, Shelter staff, and caseworkers from relevant partner organizations to do case conferencing and make waitlist updates  

●     Attend Traditional Health Worker training and become certified by the State of Oregon (Oregon Health Authority) within the first year of employment (MCCAC will provide the training opportunity and pay for the cost for training)

●     Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing, culturally responsive, and Housing First approaches to serve clients  

●     Conduct weekly or monthly check-ins with clients who have open street outreach or housing placement/retention cases with MCCAC; complete required documentation and re-assessment paperwork on a timely basis, and coordinate additional referrals as needed 

●     Close street outreach and housing placement/retention cases and complete appropriate paperwork according to clients’ individual case plans and MCCAC program guidelines  

Application Information: 

Knowledge, Skills, and Qualifications:  

●     Ability to adhere to agency and program policies and procedures 

●     Ability to coordinate with MCCAC’s other housing stabilization specialists and other relevant staff members, and to work as a team 

●     Ability to maintain client and agency confidentiality  

●     Ability to communicate effectively in writing and in person with MCCAC client groups, community partners, the general public, and co-workers 

●     Ability to maintain professionalism, even in high pressure situations  

●     Ability to address sensitive situations with a culturally competent, trauma-informed approach  

●     Experience or comfort with working with clients living outside, including those with behavioral health and substance abuse disorder needs 

●     Ability to effectively handle high volume telephone, email, and in-person contact  

●     Ability to maintain a high level of accuracy and be detail-oriented, prompt, and dependable 

●     Ability to work as a collaborative member of the Housing Stabilization team 

●     Knowledge of Oregon Landlord/Tenant, Fair Housing, and Equal Access Laws  

●     Knowledge and demonstrated ability in Microsoft Office programs and ability to learn and use videoconferencing and other digital tools that enhance collaboration and communication  

●     High school Diploma or GED required; Associate degree preferred  

●     Minimum two years on the job experience in customer service or social services

●     Intermediate proficiency with computer and phone systems, email, voicemail, etc. 

●     Ability to speak and write fluently in Spanish

●     Certification as Traditional Health Worker according to Oregon Health Authority standards (desired)

●     Those with lived experience with houselessness, behavioral health challenges, and/or substance abuse disorders encouraged to apply 

●     Criminal background check (required) 

I understand that Mid-Columbia Community Action Council will not deny me employment solely because of a prior felony conviction. Instead, MCCAC will determine on a case-by-case basis whether any consumer report information, including criminal history, is relevant to the duties of the position for which I have applied. With respect to criminal history information, MCCAC will consider circumstances such as the nature of prior conviction(s), their timing, and other factors to determine my employment eligibility. Not all convictions are automatically disqualifying. I understand that I may speak with a hiring Manager from MCCAC about circumstances related to a prior conviction that I would like to be taken into consideration.

Position Details: 

●     This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds  

●     The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required. 

●     Prior to date of hire, and throughout employment certification of the following are required: 

○     Valid driver’s license 

○     Proof of current auto insurance  

●     MCCAC is an equal employment opportunity employer 

●     In-person, at MCCAC Offices in Hood River and The Dalles

●     Fair Labor Standards Classification: Full-Time, Non-Exempt 

●     Reports to: Housing Stabilization Manager 

Salary and Benefits 

●     Salary $48,600.00 Annually (full-time position, 40 hours/week with potential for longer hours) 

• Plus, a 3% pay differential for successful bilingual (Spanish and English) candidates 

●     Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation, and sick leave. 

Duration 

●     Permanent position. 

Veterans, people of color, and people with lived experience encouraged to apply.

Position will remain open till filled 

Please Submit Resume and cover letter to:  

Mitzi Mason 

Housing Stabilization Manager 

mmason@mccac.com 

Job Title: Executive Support Coordinator

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.

Position Summary:

The Executive Support Coordinator provides crucial administrative support to the Executive Director and Deputy Director of Mid-Columbia Community Action Council. This position is responsible for managing schedules, facilitating communications, coordinating administrative functions, and ensuring the smooth operation of the Executive Office.

Key Responsibilities:

• Schedule Management:

• Coordinate and manage calendars for the Executive Director and Deputy Director.

• Schedule appointments, meetings, and conferences, ensuring optimal use of their time.

• Communication Management:

• Manage email correspondence on behalf of the Executive Director and Deputy Director, ensuring timely responses and maintaining confidentiality.

• Draft and edit documents, letters, and reports as required.

• Meeting Coordination and Support:

• Coordinate logistics for staff meetings, leadership team meetings, meetings of the MCCAC Board of Directors and its subcommittees, and other meetings on behalf of the Executive and Deputy Director.

• Develop Board meeting agendas in collaboration with the Executive Director, Deputy Director, and Board Chair.

• Compile and distribute Board packets containing relevant documents and materials.

• Coordinate agenda items with the MCCAC Leadership Team and ensure alignment with organizational goals.

• Accurately document meeting minutes and distribute them promptly.

• Ensure follow-up on action items and deadlines established during meetings.

• Administrative Support:

• Assist with agency administrative functions including document management, filing, and maintaining records.

• Handle sensitive information and financial transactions with discretion and accuracy.

• Financial Administration:

• Securely handle deposits and financial transactions under the direction of the Executive Director.

• Project and Event Support:

• Assist in organizing special projects and events, coordinating logistics, and providing administrative support as needed.

• Relationship Management:

• Serve as a liaison between the Executive Director, Deputy Director, staff, external partners, and stakeholders.

• Build and maintain positive relationships with key stakeholders.

Key Performance Indicators (KPIs):

1. Board Meeting Coordination:

• Timeliness and accuracy of agenda development and distribution.

• Feedback from Board members and stakeholders on meeting coordination.

2. Board Packet Development:

• Completeness and clarity of materials included in Board packets.

• Feedback on the usefulness and effectiveness of Board packets.

3. Meeting Agenda Coordination:

• Alignment of meeting agenda items with organizational goals and priorities.

• Agendas are delivered timely, in advance of regularly scheduled meetings.

4. Survey Effectiveness:

• 70% Completion rate of staff and client satisfaction surveys.

• Analysis and presentation of survey results to management and the MCCAC Board of Directors.

Qualifications:

• Minimum of 3 years proven experience as an Executive Assistant, Administrative Assistant, or similar role supporting senior management.

• Minimum of High School diploma or GED equivalent required.

• Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.

• Strong verbal and written communication skills, including the ability to draft professional correspondence and reports.

• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint), MS Teams and other relevant software applications.

• Ability to handle confidential information with discretion and professionalism.

Preferred Qualifications:

• Experience working in a non-profit organization or community service agency.

Working Conditions:

• The position may require some overnight and out of area travel for training opportunities.

• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.

• Prior to date of hire, and throughout employment certification of the following are required:

  • Valid driver’s license

  • Proof of current auto insurance

• MCCAC is an equal employment opportunity provider.

• Location: The Gloria Center, The Dalles, Oregon.

• Fair Labor Standards Classification: Full-Time, Exempt

• Full-time position with regular office hours (8am-5pm, Monday-Friday)

• Occasional flexibility required for meetings and events outside normal business hours.

Salary and Benefits Information

• Pay: $27.00 per hour, 40 hours weekly

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.

Reporting Line: The Executive Support Coordinator will report directly to the Executive Director.

To Apply

• Submit resume and cover letter to klapoint@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role.  

• Veterans, people of color and people with lived experience are encouraged to apply.

• Position will remain open until filled.

Job Title: Gloria Center Office Coordinator

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.

Job Purpose:

The Gloria Center Office Coordinator will oversee the front office operations of the newly built Gloria Center.  This position will provide support to Gloria Center staff and serve as an initial point of contact for people seeking assistance at and directing them to the proper resident partner while providing a high level of customer service. The Gloria Center Office Coordinator will be in charge of daily office operations including taking care of the physical appearance of The Gloria Center and ensuring that staff have the proper supply items needed to fulfill their duties. This is a bi-lingual (English/Spanish) position.

Duties, Tasks, and Responsibilities:

Communications:

• Answer main office line and route customers to the appropriate staff within the agency, based on identified customer needs.

• Serve as the first point of contact for customers seeking services from the agency in person.

• Provide customers with referrals to available resources offered by other community-based organizations and connect them to resident partners 

• Serve as a conduit for general agency emails and ensure that emails are routed to the appropriate staff.

• Communicate with agency leadership and staff on key issues arising from the customer base.

• Communicate and coordinate with other community-based organizations on the availability of programs and resources across the agency service territory.

• Ensure MCCAC staff have up to date information on the availability of resources across the region.

• Assist in communications with facility maintenance service providers (such as IT specialists, plumbers, etc.) regarding scheduling of services and other related issues

Office Management:

• Maintain a professional appearance and atmosphere of The Gloria Center office space.

• Serve as conduit for procurement of office supplies.

• Ensure proper care and maintenance of agency owned offices, real estate, equipment, etc.

• Work with MCCAC’s contracted technology provider to ensure that all technology related services are operating efficiently and effectively.

• Troubleshooting with The Gloria Center staff on technology needs that don’t require contracted provider service.

Marketing and Social Media:

• Ensure that agency brochures and collateral are up to date and well stocked.

• Work with translation services to ensure agency materials are offered in multiple languages.

Knowledge, Skills, and Abilities:

• Strong commitment to equity and racial justice reflected in internal and external interactions and through work products.

• Accuracy in data entry

• Excellent oral and written communication skills

• Organized, accurate and concise with attention to detail.

• Proficiency in Microsoft Office platforms, especially Outlook and Word.

• Familiarity with the use of social media platforms.

• Ability to multi-task and collaborate with others.

• Ability to work under competing deadlines with minimal supervision.

Qualifications:

• Office Management or Receptionist experience is a plus.

• Knowledgeable on Trauma Informed Care practices a plus.

• Minimum of High School diploma or GED equivalent required.

• Bi-lingual required.

 Position Details:

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds.

• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.

• Supervisory duties: none

• MCCAC is an equal employment opportunity provider.

• Location: The Dalles

• Fair Labor Standards Classification: Permanent, Full-Time Hourly

• Reports to: Operations Manager

Salary and Benefits Information

Hourly wage: $25 per hour with 3% pay differential for successful bilingual candidates.

Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.

To Apply

Submit resume and cover letter to harias@mccac.com Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role.

Veterans, people of color and people with lived experience are encouraged to apply.

Position will remain open until filled. 

Job Title: Gloria Center Office Manager

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.

Job Purpose:

The Gloria Center Office Manager will oversee the front office operations of the newly built Gloria Center.  This position will provide support to Gloria Center staff and serve as an initial point of contact for people seeking assistance at and directing them to the proper resident partner while providing a high level of customer service. The Gloria Center Office Manager will be in charge of daily office operations including taking care of the physical appearance of The Gloria Center and ensuring that staff have the proper supply items needed to fulfill their duties. This is a bi-lingual (English/Spanish) position.

Duties, Tasks, and Responsibilities:

Communications:

• Answer main office line and route customers to the appropriate staff within the agency, based on identified customer needs.

• Serve as the first point of contact for customers seeking services from the agency in person.

• Provide customers with referrals to available resources offered by other community-based organizations and connect them to resident partners 

• Serve as a conduit for general agency emails and ensure that emails are routed to the appropriate staff.

• Communicate with agency leadership and staff on key issues arising from the customer base.

• Communicate and coordinate with other community-based organizations on the availability of programs and resources across the agency service territory.

• Ensure MCCAC staff have up to date information on the availability of resources across the region.

• Assist in communications with facility maintenance service providers (such as IT specialists, plumbers, etc.) regarding scheduling of services and other related issues

Office Management:

• Maintain a professional appearance and atmosphere of The Gloria Center office space.

• Serve as conduit for procurement of office supplies.

• Ensure proper care and maintenance of agency owned offices, real estate, equipment, etc.

• Work with MCCAC’s contracted technology provider to ensure that all technology related services are operating efficiently and effectively.

• Troubleshooting with The Gloria Center staff on technology needs that don’t require contracted provider service.

Marketing and Social Media:

• Ensure that agency brochures and collateral are up to date and well stocked.

• Work with translation services to ensure agency materials are offered in multiple languages.

Knowledge, Skills, and Abilities:

• Strong commitment to equity and racial justice reflected in internal and external interactions and through work products.

• Accuracy in data entry

• Excellent oral and written communication skills

• Organized, accurate and concise with attention to detail.

• Proficiency in Microsoft Office platforms, especially Outlook and Word.

• Familiarity with the use of social media platforms.

• Ability to multi-task and collaborate with others.

• Ability to work under competing deadlines with minimal supervision.

Qualifications:

• Office Management or Receptionist experience is a plus.

• Knowledgeable on Trauma Informed Care practices a plus.

• Minimum of High School diploma or GED equivalent required.

• Bi-lingual required.

 Position Details:

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds.

• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.

• MCCAC is an equal employment opportunity provider.

• Location: The Dalles

• Fair Labor Standards Classification: Permanent, Full-Time Hourly

• Reports to: Operations Manager

Salary and Benefits Information

• Hourly wage: $22 per hour with 3% pay differential for successful bilingual candidates.

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.

To Apply

Submit resume and cover letter to harias@mccac.com Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role.

Veterans, people of color and people with lived experience are encouraged to apply.

Position will remain open until filled. 

Job Title: Housing Stabilization Specialist at The Annex

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness. MCCAC housing assistance programs promote stability and racial equity through advocacy, empowerment, financial and tenant education, employment and skill building, and coordination of supports and services which enable households to improve their economic and housing stability.

Job Purpose:

Housing Stabilization Specialist case workers play a key role in working to promote stabilization and safety for guests of MCCAC’s Navigation Center “Annex”—a transitional shelter and housing site focused on supporting houseless people to achieve the self-sufficiency necessary to secure permanent housing and stabilize there long-term.

In addition to maintaining the day-to-day operations of The Annex site and supporting guests to follow program guidelines, Housing Stabilization Specialists collaborate with guests through peer support, community and mainstream resource navigation, and housing casework to help them transition to permanent housing. This is accomplished through partnership with outreach and housing service providers, culturally specific organizations, and community-based organizations to ensure that individuals and families experiencing houselessness have access to the wraparound resources needed to regain and maintain housing stability. Housing Stabilization Specialists play an especially important role in building trusting, mutually respectful relationships with guests at The Annex. By doing so, Housing Stabilization Specialists are well positioned to inform guests about services that may help them stabilize, and to motivate guests to pursue a wide range of resources available to them. Examples of resources could include those related to behavioral health, transportation, education and job skill-building, health care insurance, affordable child care, or substance abuse treatment/recovery. Housing Stabilization Specialists are also empowered to convene support groups or plan group activities among guests and to build individual rapport with guests to promote greater emotional health, wellness and resilience during challenges.

Duties, Tasks, and Responsibilities:

Operations and Administration

Housing Stabilization Specialists work designated shifts at The Annex site throughout the week, during which they:

• Follow crisis response protocols and document incidents on-site

• Maintain knowledge of and practice current CDC and other health authority guidelines to ensure the health and safety of guests and staff

• Assist with other site operations as needed such as by managing supplies, coordinating delivery of meals, supervising scheduled group activities, supporting the Regional Shelter Operations Manager to carry out mandatory group meetings with guests living on-site, etc

• Meet with clients on a weekly or bi-weekly schedule to work on a housing stabilization plan. Case Workers will also document in HMIS. Help keep clients stay on track to meet goals and ultimately get into permanent housing and be able to maintain that housing long term.

• Works with families to make sure they are given the resources needed to be successful.

Supportive Services and Housing Casework

Each Housing Stabilization Specialist Case Worker will be responsible for conducting the following types of activities with Annex guests. Case workers may have designated “caseloads,” the size and scope of which may differ depending on their background and areas of expertise, the current roster and needs of guests staying at The Annex, and other considerations.

• Build rapport and trusting, supportive relationships

• Conduct housing stabilization casework using a Housing First Approach and motivational interviewing, trauma-informed, harm reduction, and culturally competent skills to support guests to build on strengths and develop housing stabilization plans according to those strengths

• Assist shelter guests with linkage to basic needs resources such as food boxes and hygiene supplies

• Assist shelter guests to learn about and access available community resources that will promote guests’ housing stability and increase household income; this includes but is not limited to MCCAC’s housing stabilization assistance programs and mainstream and community resources such as housing vouchers, Medicaid, Social Security benefits, tuition and student support services, behavioral health and substance abuse recovery supports, etc.

• Help coordinate services from culturally specific and responsive service providers for guests staying at the Annex who are enrolled in or eligible for programs offered by these providers

• Approach housing casework using a Housing First approach and available rapid rehousing and other housing stabilization resources

• Assist in connecting clients with job applications as requested and employment related resources

Data and Compliance

• Enter client specific data into the Homeless Management Information System database system as needed for tracking and reporting purposes

• Documentation of interactions with clients in HMIS

• Utilize referral and case management platforms as needed to ensure effective connections to community and mainstream resources for guests

Knowledge, Skills, and Abilities:

• Skills, knowledge and demonstrated abilities in areas of emergency shelter services, housing services, street outreach, client advocacy, equity and racial justice, and/or homeless services delivery

• Good oral and written communication skills

• Organized, accurate and concise with attention to detail

• Well developed team-building and problem-solving skills

• Proficiency in Microsoft Office platforms and ability/willingness to use other technological platforms for data, documentation, scheduling, and virtual meeting purposes

• Lived experience accessing one or more services that the position requires one to provide to Annex Guests, such as being a past or present consumer of mental health or substance abuse services with a history of managing one’s own condition; past or present experience being a parent to a child with unique needs; past or present experience managing a physical health condition; experience navigating community resources with a culturally specific or responsive lens 

• Familiarity with or willingness to learn community resources in the Mid-Columbia region

• Certified as or willingness to become certified as a Traditional Health Worker according to Oregon Health Authority standards (Peer, Community Health Worker, etc.)  

• Personal traits including patience, tolerance, caring, maturity, and understanding

• Bilingual in English/Spanish a plus (see info below about additional compensation for bilingual candidates)

Qualifications:

• Minimum of High School diploma or GED equivalent required.

• Experience in homeless or social service programs or lived experience navigating such programs

Position Details:

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds

• The duties outlined in this job description are not all inclusive and additional duties and tasks may be assigned

• MCCAC is an equal employment opportunity provider.

• Location: The Dalles

• Fair Labor Standards Classification: Full-Time, Exempt

• Reports to: Regional Shelter Operations Manager

Salary and Benefits Information

• $42,800-$46,711 annual starting salary, depending on qualifications and experience

• Plus 3% bilingual differential for successful bilingual candidates

• Benefits: Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.

To Apply

Email resume and cover letter to Rob Mendoza at rmendoza@mccac.com.

Job Title: Housing Stabilization Specialist

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness. MCCAC housing assistance programs promote stability and racial equity through advocacy, empowerment, financial and tenant education, employment and skill building, and coordination of supports and services which enable households to improve their economic and housing stability.

Job Purpose:

Housing Stabilization Specialists play a key role in working to promote stabilization and safety for guests of MCCAC’s Navigation Center “Annex”—a transitional shelter and housing site focused on supporting houseless people to achieve the self-sufficiency necessary to secure permanent housing and stabilize there long-term.

In addition to maintaining the day-to-day operations of The Annex site and supporting guests to follow program guidelines, Housing Stabilization Specialists collaborate with guests through peer support, community and mainstream resource navigation, and housing casework to help them transition to permanent housing. This is accomplished through partnership with outreach and housing service providers, culturally specific organizations, and community-based organizations to ensure that individuals and families experiencing houselessness have access to the wraparound resources needed to regain and maintain housing stability. Housing Stabilization Specialists play an especially important role in building trusting, mutually respectful relationships with guests at The Annex. By doing so, Housing Stabilization Specialists are well positioned to inform guests about services that may help them stabilize, and to motivate guests to pursue a wide range of resources available to them. Examples of resources could include those related to behavioral health, transportation, education and job skill-building, health care insurance, affordable child care, or substance abuse treatment/recovery. Housing Stabilization Specialists are also empowered to convene support groups or plan group activities among guests and to build individual rapport with guests to promote greater emotional health, wellness and resilience during challenges.

Duties, Tasks, and Responsibilities:

Operations and Administration

Housing Stabilization Specialists work designated shifts at The Annex site throughout the week, during which they:

• Follow crisis response protocols and document incidents on-site

• Maintain knowledge of and practice current CDC and other health authority guidelines to ensure the health and safety of guests and staff

• Conduct health and safety inspections of units

• Assist with other site operations as needed such as by managing supplies, coordinating delivery of meals, supervising scheduled group activities, supporting the Regional Shelter Operations Manager to carry out mandatory group meetings with guests living on-site, etc

Supportive Services and Housing Casework

Each Housing Stabilization Specialist will be responsible for conducting the following types of activities with Annex guests. Specialists may have designated “caseloads,” the size and scope of which may differ depending on their background and areas of expertise, the current roster and needs of guests staying at The Annex, and other considerations.

• Build rapport and trusting, supportive relationships

• Conduct housing stabilization casework using a Housing First Approach and motivational interviewing, trauma-informed, harm reduction, and culturally competent skills to support guests to build on strengths and develop housing stabilization plans according to those strengths

• Assist shelter guests with linkage to basic needs resources such as food boxes and hygiene supplies

• Assist shelter guests to learn about and access available community resources that will promote guests’ housing stability and increase household income; this includes but is not limited to MCCAC’s housing stabilization assistance programs and mainstream and community resources such as housing vouchers, Medicaid, Social Security benefits, tuition and student support services, behavioral health and substance abuse recovery supports, etc.

• Help coordinate services from culturally specific and responsive service providers for guests staying at the Annex who are enrolled in or eligible for programs offered by these providers

• Approach housing casework using a Housing First approach and available rapid rehousing and other housing stabilization resources

• Assist in connecting clients with job applications as requested and employment related resources

Data and Compliance

• Enter client specific data into the Homeless Management Information System database system as needed for tracking and reporting purposes

• Utilize referral and case management platforms as needed to ensure effective connections to community and mainstream resources for guests

Knowledge, Skills, and Abilities:

• Skills, knowledge and demonstrated abilities in areas of emergency shelter services, housing services, street outreach, client advocacy, equity and racial justice, and/or homeless services delivery

• Good oral and written communication skills

• Organized, accurate and concise with attention to detail

• Well developed team-building and problem-solving skills

• Proficiency in Microsoft Office platforms and ability/willingness to use other technological platforms for data, documentation, scheduling, and virtual meeting purposes

• Lived experience accessing one or more services that the position requires one to provide to Annex Guests, such as being a past or present consumer of mental health or substance abuse services with a history of managing one’s own condition; past or present experience being a parent to a child with unique needs; past or present experience managing a physical health condition; experience navigating community resources with a culturally specific or responsive lens 

• Familiarity with or willingness to learn community resources in the Mid-Columbia region

• Certified as or willingness to become certified as a Traditional Health Worker according to Oregon Health Authority standards (Peer, Community Health Worker, etc.)  

• Personal traits including patience, tolerance, caring, maturity, and understanding

• Bilingual in English/Spanish a plus (see info below about additional compensation for bilingual candidates)

Qualifications:

• Minimum of High School diploma or GED equivalent required.

• Experience in homeless or social service programs or lived experience navigating such programs

Position Details:

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds

·         The duties outlined in this job description are not all inclusive and additional duties and tasks may be assigned

• MCCAC is an equal employment opportunity provider.

• Location: The Dalles

• Fair Labor Standards Classification: Full-Time, Exempt

• Reports to: Regional Shelter Operations Manager

Salary and Benefits Information

• $42,800-$46,711 annual starting salary, depending on qualifications and experience

• Plus 3% bilingual differential for successful bilingual candidates

• Benefits: Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.

To Apply

Email resume and cover letter to Rob Mendoza at rmendoza@mccac.com. Priority deadline Monday, September 24, 2023.

Job Title: Bookkeeper/Accountant

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.

Job Purpose:

The Bookkeeper/Accountant will serve an integral role in providing accounting support throughout the organization. You will be a problem-solver working within a collaborative fiscal team providing accurate and timely financial information to support the important work performed throughout the organization. You will understand the flow of information between accounting functions and grant management to ensure that accounting records are accurate and track activity consistent with the budget goals.

Duties, Tasks, and Responsibilities:

Program Administration

• Assist the Finance Manager with day-to-day, monthly, and year-end operations of the accounting/finance department including grant management and budget review analysis

• Prepare balance sheet account reconciliations, monthly journal entries and adjustments to support monthly financial statement preparation. Assess accuracy, completeness, and conformance to GAAP 

• Develop tools for program specific fiscal oversight

• Coordinate with Program management and staff to ensure program spending is accurately projected and tracked

• Prepare and submit vendor and account invoices

• Maintain proper backup files for research and reference

Program Compliance:

• Maintaining current knowledge of Oregon Administrative rules and guidelines for existing MCCAC grants

• Maintaining current knowledge of Federal and State guidelines for non-profit agencies

• Ensures compliance with all contractual requirements for MCCAC programs

• Assures that all required systems and records are maintained and up-to-date

Liaison/Public Relations:

• Represents MCCAC in local, state, regional, and national forums, acting as a conduit for input and information, and promoting innovation at all levels

• Strong commitment to equity and racial justice reflected in internal and external interactions and through work product

  
  

Knowledge, Skills, and Abilities:

• Skills, knowledge and demonstrated abilities in areas of account management and/or bookkeeping

• Accuracy in data entry

• Ability to integrate a racial equity lens into agency accounting practices

• Excellent oral and written communication skills

• Organized, accurate and concise with attention to detail

• Proficiency in Microsoft Office platforms, especially Excel

• Ability to multi-task and collaborate with others

• Ability to work under competing deadlines with minimal supervision

• Experience with Bill.com preferred

Qualifications:

• Degree in a field with demonstrated relevance to accounting/finance a plus. Minimum of High School diploma or GED equivalent required.

• Minimum of 3 years experience in accounting, bookkeeping, or finance procedures

• Knowledge of current best practices in financial management roles

  
  

Position Details:

• The position may require some overnight and out of area travel.

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds

• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.

• Prior to date of hire, and throughout employment, certification of the following are required:

  • Valid driver’s license

  • Proof of current auto insurance

• MCCAC is an equal employment opportunity provider.

• Location: Hood River, The Dalles, or remote

• Reports to: Finance Manager

Salary and Benefits Information

• Position is non-exempt, 40 hours/week.  The pay for this position is $45,000-56,000 depending on experience.

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.

To Apply

• Submit resume and cover letter to ccarbone@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role

• Veterans, people of color and people with lived experience are encouraged to apply

• Position will remain open until filled.

Job Description: MCCAC Operations Manager

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.

Job Purpose:

The Operations Manager will oversee the operations of MCCAC’s facilities while ensuring a high level of customer service is provided to the communities and clients we serve. The position will ensure that MCCAC’s front line operations include a focus on equity and racial justice with a specific eye on serving communities of color, Native and Latinx community members. The Operations Manager will ensure that the day to day operations of MCCAC’s physical offices are adhere to the highest level of professionalism and that MCCAC staff have the resources they need to be successful in their jobs.

Duties, Tasks, and Responsibilities:

Management:

•  Serves as a member of the MCCAC Leadership Team

• Recommends and advises the MCCAC Leadership Team on agency operational needs

• Responsible for the hiring, workplan development, performance evaluation and corrective action for the MCCAC office and facilities support staff, including front office reception, compliance and facilities maintenance.

Communications

•  Oversees MCCAC office phone lines ensuring appropriate routing of customers to the staff within the agency, based on identified customer need.  

• Develops resource and referral lists to assist MCCAC’s customers in accessing needed services.

• Communicate and coordinate with other community based organizations on the availability of programs and resources across the agency service territory.

• Serve as a conduit for general agency emails and ensure that emails are routed to the appropriate staff.

• Communicate and coordinate with other community based organizations on the availability of programs and resources across the agency service territory.

• Ensure MCCAC staff have up to date information on the availability of resources across the region.

• Ensure that customers have the information and resources required to complete MCCAC program intake forms.

Office and Facilities Management:

•  Maintain a professional look, feel and operation of MCCAC offices, The Gloria Center (Navigation Center), The Annex Transitional Housing/Shelter and other facilities including agency owned housing and shelters.

• In coordination with the MCCAC Leadership Team, staff and co-located partner agencies; develops and updates Operations Planning documents for MCCAC owned facilities.

• Develops and coordinates shared calendar systems for shared MCCAC office spaces (conference rooms, case management offices, etc.).

• Serve as conduit for procurement of office supplies.

• Ensure proper care and maintenance of agency owned offices, real estate, equipment, etc.

• Work with MCCAC’s contracted technology providers to ensure that all technology related services are operating efficient and effectively.

• Troubleshoot with MCCAC staff on technology needs not requiring contracted provider service.

• In collaboration with the MCCAC Human Resources team, develops, maintains and oversees the onboarding of new staff through communication and education on the use of staff resources and technology.

• Oversees facilities related contracts including landscape, maintenance, technology (printers, phone, IT), HVAC, etc.

Marketing and Social Media:

• Ensure that agency brochures and collateral are up to date and well stocked.

• Work with translation services to ensure agency materials are offered in multiple languages.

• Post important MCCAC updates on agency social media sites.

Knowledge, Skills, and Abilities:

• Strong commitment to equity and racial justice reflected in internal and external interactions and through work product

• Accuracy in data entry

• Excellent oral and written communication skills

• Organized, accurate and concise with attention to detail

• Proficiency in Microsoft Office platforms with MS Teams profiency a plus.

• Familiarity with the use of social media platforms.

• Ability to multi-task and collaborate with others

• Ability to work under competing deadlines with minimal supervision

Qualifications:

• Office Management experience a plus.

• Knowledgeable on Trauma Informed Care practices a plus.

• Minimum of High School diploma or GED equivalent required.

• Bi-lingual preferred. (see bilingual pay differential offered below)

Position Details:

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds

• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.

• MCCAC is an equal employment opportunity provider.

• Location: The Dalles

• Fair Labor Standards Classification: Permanent

• Reports to: Executive Director

Salary and Benefits Information

• Salary: $65,000 annually with 3% pay differential for successful bilingual candidates

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.

To Apply

• Submit resume and cover letter to klapoint@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role.

• Veterans, people of color and persons with lived experience are encouraged to apply.

• Position will remain open until filled.

Job Description: Housing Placement and Retention Specialist

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in the heart of the beautiful Columbia River Gorge, serves Hood River, Wasco, and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable, and affordable housing. This is accomplished through our housing, energy/utility payment assistance, and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness.

Job Purpose:

The Housing Placement and Retention Specialist plays a key role in working to end houselessness and addressing barriers to housing access in the MCCAC service area. This position is a case management position with a minor focus on street outreach (5% of working hours directed towards literal street outreach), and large focus on housing placement, retention, and overall stabilization. Outreach priorities include providing case management and linking houseless clients to basic needs resources such as food boxes and hygiene, and linking program participants to other available community resources that will assist in housing stability. Housing placement, retention, and stabilization priorities include coordinating with housing service providers, landlords, community partner organizations such as health care entities, social service providers, transportation providers, education and workforce development stakeholders, state and federal agencies that provide mainstream resources, and houseless clients to ensure that individuals and families experiencing houselessness can find and stay in housing—and connect to resources in other areas that promote longer-term health, well-being, and housing stabilization. The position works under the supervision of MCCAC’s Housing Stabilization Manager.

Duties, Tasks, and Responsibilities:

Client outreach, resource navigation, and referral (5-10%):

• (Limited) Performance of street and camp outreach with housing program staff and partners to engage with families and individuals experiencing houselessness, which may include responding to referrals requesting street outreach services and helping address physical and safety needs of people experiencing houselessness, especially in scenarios when extra street outreach support is necessary such as during severe weather events

Housing Placement and Retention Program Delivery (75-85%):

• Enroll eligible clients in MCCAC’s rapid rehousing and other houseless assistance programs

• Maintain active understanding of mainstream and community resources, both at MCCAC and from other service providers or agencies, that may assist clients with achieving goals related to housing stabilization and overall health and well-being

• Work in unison with MCCAC’s intake specialist to complete regular client intake and casework appointments in person, via phone, and via workshops to assist clients to access MCCAC housing assistance programs that can help promote housing stability

• Work with designated clients to assist them to develop housing stabilization plans, find and get approved for housing, and accessing community resources that promote housing and overall stabilization (including HUD vouchers, SSI and other benefits, health care, behavioral health resources, and substance use disorder resources, food resources, employment services, money management counseling, credit repair, etc.) as needed

• Coordinate communication between clients, support networks, peers, and service providers to help them connect with needed community resources and to meet their own needs or build personal resilience and resource literacy when possible

• Support clients to manage social and health challenges related to housing stabilization

• Educate landlords, partner organizations, and caseworkers about rapid rehousing assistance and other supportive services offered by MCCAC. Serve as lead liaison to houseless MCCAC clients in assigned county(ies) who are in need of rapid rehousing and other housing placement/retention assistance, including by:
  Generating and sending letters and otherwise corresponding with landlords upon clients’ submission of rapid rehousing assistance and other related program applications o Ensuring timely payments are made to landlords or other relevant vendors for recurring and one-time expenses MCCAC covers on behalf of clients enrolled in rapid rehousing

Program administration, compliance, and training (10-15%):

• Select clients for housing placement/retention caseload from MCCAC’s program waitlists according to pre-established waitlist prioritization criteria

• Provide clients with a list of necessary documentation to bring to appointments • Maintain case files according to documentation requirements established by MCCAC internal policies and state and federal policies (including end-of-year file retention process) • Support timely data entry in Homelessness Management Information System and others • Utilize Smartsheets vouchering system to track rapid rehousing assistance and other systems, such as PEX, to track other MCCAC funds being used for street outreach, housing placement, and housing retention costs

• Meet monthly with Housing Stabilization Manager to assess rapid rehousing and street outreach program budgets and policies and ensure adherence to program budgets

• Meet regularly with fellow MCCAC Housing Stabilization staff, Shelter staff, and caseworkers from relevant partner organizations to do case conferencing and make waitlist updates • Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing, culturally responsive, and Housing First approaches to serve clients

• Conduct weekly or monthly check-ins with clients who have open street outreach or housing placement/retention cases with MCCAC; complete required documentation and re-assessment paperwork on a timely basis, and coordinate additional referrals as needed

• Close street outreach and housing placement/retention cases and complete appropriate paperwork according to clients’ individual case plans and MCCAC program guidelines

Application Information:

Knowledge, Skills, and Qualifications:

• Ability to adhere to agency and program policies and procedures

• Ability to maintain client and agency confidentiality

• Ability to communicate effectively in writing and in person with MCCAC client groups, community partners, the general public, and co-workers

• Ability to maintain professionalism, even in high-pressure situations

• Ability to address sensitive situations with a culturally competent, trauma-informed approach

• Experience or comfort with working with clients living outside, including those with behavioral health and substance abuse disorder needs

• Ability to effectively handle high volume telephone, email, and in-person contact • Ability to maintain a high level of accuracy and be detail-oriented, prompt, and dependable • Ability to work as a collaborative member of the Housing Stabilization team

• Knowledge of Oregon Landlord/Tenant, Fair Housing, and Equal Access Laws • Knowledge and demonstrated ability in Microsoft Office programs and ability to learn and use videoconferencing and other digital tools that enhance collaboration and communication • High school Diploma or GED required; Associate degree preferred

• Minimum two years on the job experience in customer service

• Intermediate proficiency with computer and phone systems, email, voicemail, etc. • Ability to speak and write fluently in Spanish (desired)

• Those with lived experience with houselessness, behavioral health challenges, and/or substance abuse disorders encouraged to apply

• Satisfactory criminal background check (required)

Position Details:

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds

• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.

• Prior to date of hire, and throughout employment certification of the following are required: o Valid driver’s license

o Proof of current auto insurance

• MCCAC is an equal employment opportunity employer

• In-person, at MCCAC Office (Wasco/Sherman County position is based in The Dalles, Hood River County position is based in Hood River)

• Fair Labor Standards Classification: Full-Time, Exempt

• Reports to: Housing Stabilization Manager

Salary and Benefits

• Salary $48,600.00 Annually (full-time position, 40 hours/week with potential for longer hours) o Plus, a 3% pay differential for successful bilingual (Spanish and English) candidates

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% of employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation, and sick leave.

Duration

• Permanent position.

Please submit a resume with a cover letter to Resumes will be accepted thru July 31, 2023

Mitzi Mason
Housing Stabilization Manager
mmason@mccac.com

Job Title: Housing Stabilization Specialist (four positions) 

Why work at MCCAC? 

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves  Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable  community members have access to healthy, safe, stable and affordable housing. This is accomplished through our  housing, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better  future for our community through partnership and equity-centered programs that prevent and eliminate poverty and  houselessness. MCCAC housing assistance programs promote stability and racial equity through advocacy,  empowerment, financial and tenant education, employment and skill building, and coordination of supports and  services which enable households to improve their economic and housing stability. 

Job Purpose: 

Housing Stabilization Specialists play a key role in working to promote stabilization and safety for guests of  MCCAC’s Navigation Center “Annex”—a transitional shelter and housing site focused on supporting houseless  people to achieve the self-sufficiency necessary to secure permanent housing and stabilize there long-term.  In addition to maintaining the day-to-day operations of The Annex site and supporting guests to follow program  guidelines, Housing Stabilization Specialists collaborate with guests through peer support, community and  mainstream resource navigation, and housing casework to help them transition to permanent housing. This is accomplished through partnership with outreach and housing service providers, culturally specific organizations, and  community-based organizations to ensure that individuals and families experiencing houselessness have access to  the wraparound resources needed to regain and maintain housing stability. Housing Stabilization Specialists play an  especially important role in building trusting, mutually respectful relationships with guests at The Annex. By doing  so, Housing Stabilization Specialists are well positioned to inform guests about services that may help them  stabilize, and to motivate guests to pursue a wide range of resources available to them. Examples of resources  could include those related to behavioral health, transportation, education and job skill-building, health care  insurance, affordable child care, or substance abuse treatment/recovery. Housing Stabilization Specialists are also  empowered to convene support groups or plan group activities among guests and to build individual rapport with  guests to promote greater emotional health, wellness and resilience during challenges. 

Duties, Tasks, and Responsibilities: 

Operations and Administration 

Housing Stabilization Specialists work designated shifts at The Annex site throughout the week (see final page of  this document for more info on each of the four shift schedules), during which they: 

• Assist with initial guest intake and assessments 

• Follow crisis response protocols and document incidents on-site 

• Maintain knowledge of and practice current CDC and other health authority guidelines to ensure the health  and safety of guests and staff 

• Support guests to follow guest agreements, appropriately address scenarios when guidelines aren’t followed • Conduct health and safety inspections of units 

• Assist with other site operations as needed such as by managing supplies, coordinating delivery of meals,  supervising scheduled group activities, supporting the Regional Shelter Operations Manager to carry out  mandatory group meetings with guests living on-site, etc.  

Supportive Services and Housing Casework 

Each Housing Stabilization Specialist will conduct the following types of activities with Annex guests.  Specialists may have designated “caseloads,” the size and scope of which may differ depending on their background and areas of expertise, the current roster and needs of Annex guests, and other considerations. • Build rapport and trusting, supportive relationships 

• Conduct housing stabilization casework using a Housing First Approach and motivational interviewing,  trauma-informed, harm reduction, and culturally competent skills to support guests to build on strengths  and develop housing stabilization plans according to those strengths

• Assist shelter guests with linkage to basic needs resources such as food boxes and hygiene supplies • Assist shelter guests to learn about and access available community resources that will promote guests’ housing stability and increase household income; this includes but is not limited to MCCAC’s housing  stabilization assistance programs and mainstream and community resources such as housing  vouchers, Medicaid, Social Security benefits, tuition and student support services, behavioral health  and substance abuse recovery supports, etc.  

• Help coordinate services from culturally specific and responsive service providers for guests staying at the  Annex who are enrolled in or eligible for programs offered by these providers  

• Approach housing casework using a Housing First approach and available rapid rehousing and other  housing stabilization resources  

• Assist in connecting clients with job applications as requested and employment related resources 

Data and Compliance 

• Enter client specific data into the Homeless Management Information System database system as needed for tracking and reporting purposes 

• Utilize referral and case management platforms as needed to ensure effective connections to community  and mainstream resources for guests  

Knowledge, Skills, and Abilities: 

• Skills, knowledge and demonstrated abilities in areas of emergency shelter services, housing services,  street outreach, client advocacy, equity and racial justice, and/or homeless services delivery  • Good oral and written communication skills 

• Organized, accurate and concise with attention to detail 

• Well developed team-building and problem-solving skills 

• Proficiency in Microsoft Office platforms and ability/willingness to use other technological platforms for data,  documentation, scheduling, and virtual meeting purposes  

• Lived experience accessing one or more services that the position requires one to provide to Annex Guests,  such as being a past or present consumer of mental health or substance abuse services with a history of  managing one’s own condition; past or present experience being a parent to a child with unique needs; past  or present experience managing a physical health condition; experience navigating community resources  with a culturally specific or responsive lens  

• Familiarity with or willingness to learn community resources in the Mid-Columbia region • Certified as or willingness to become certified as a Traditional Health Worker according to Oregon Health  Authority standards (Peer, Community Health Worker, etc.)  

• Personal traits including patience, tolerance, caring, maturity, and understanding  

• Bilingual in English/Spanish a plus (see info below about additional compensation for bilingual candidates)  

Qualifications: 

• Minimum of High School diploma or GED equivalent required.  

• Experience in homeless or social service programs or lived experience navigating such programs 

Position Details: 

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the  individual to lift 30 pounds 

• The duties outlined in this job description are not all inclusive and additional duties and tasks may be assigned • MCCAC is an equal employment opportunity provider.  

• Location: The Dalles 

• Fair Labor Standards Classification: Full-Time (40 hours per week during set shift schedule), Exempt • Reports to: Regional Shelter Operations Manager 

Salary and Benefits Information 

• $42,800-$46,711 annual starting salary, depending on qualifications and experience o Plus 3% bilingual differential for successful bilingual candidates 

• Benefits: Blue Cross medical insurance with the agency covering 90% for employees and dependents.  Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave. 

To Apply 

Email resume and cover letter to Rob Mendoza at rmendoza@mccac.com. Priority deadline May 5th, 2023.

Job Title: Shelter Stabilization Staff, Hood River (Full and Part-Time Available) 

Why work at MCCAC? 

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful  Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC  offers programs and services to ensure our most vulnerable community members  have access to healthy, safe, stable and affordable housing. This is accomplished  through our housing, energy/utility payment assistance and weatherization  programs. MCCAC’s mission is to build a better future for our community through  partnership and equity-centered programs that prevent and eliminate poverty and  houselessness.  

Job Purpose:  

Shelter Staff play a key role in working to promote stabilization and safety for  shelter guests. In addition to maintaining Pallet Shelter Site and supporting guests  to follow program guidelines Shelter staff will collaborate with guests on housing  planning to transition to permanent housing. This will be accomplished through  partnership with outreach and housing service providers, culturally specific  organizations, and community-based organizations to ensure that individuals and  families experiencing houselessness have access to the resources need to regain  and maintain housing stability. MCCAC housing assistance programs promote  stability and racial equity through advocacy, empowerment, financial and tenant  education, employment and skill building, and coordination of supports and  services which enable households to improve their economic and housing stability 

Duties, Tasks, and Responsibilities: 

Program Administration 

• Shelter Staff work designated shifts either by themselves or possibly with  another staff or volunteer. 

• Intake guests into Shelter as needed. 

• Follow crisis response protocols and document incidents  

• Maintain knowledge of and practice current CDC and other health authority  guidelines to ensure the health and safety of shelter 

• Support shelter guests in following guest agreements

• Assist with Pallet bi-weekly health and safety inspections of Pallet Units • Provide case management and linkage to basic needs resources such as  food boxes and hygiene supplies 

• Link program participants to all available community resources that will  assist in housing stability and increase household income. 

• Coordinate services to Black, Indigenous and People of Color and LGBTQ+  community members through partnerships with culturally specific  organizations and other organizations providing services specific to these  community members 

• Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing and Housing  First approaches to serve clients 

• Assist in connecting clients with employment related resources • Cleaning and maintaining restrooms, showers, and laundry room as needed 

Program Compliance 

• Enter client specific data into the Homeless Management Information System  data base system, for tracking and reporting purposes. 

Knowledge, Skills, and Abilities: 

• Skills, knowledge and demonstrated abilities in areas of emergency shelter  services, housing services, street outreach, client advocacy, equity and racial  justice and homeless service delivery  

• Excellent oral and written communication skills 

• Organized, accurate and concise with attention to detail 

• Excellent team building and problem-solving skills 

• Proficiency in Microsoft Office platforms. Homeless Management  Information System (HMIS) experience a plus. 

• Bilingual a plus. 

Qualifications: 

• Degree in a field with demonstrated relevance to mission a plus (for example,  social welfare, public administration, social work. human services). Minimum  of High School diploma or GED equivalent required.  

• Experience in homeless or social service programs 

• Knowledge of current best practices related to housing and homelessness Position Details: 

• This position is rated as active with frequent kneeling, stooping, bending, and  sitting, regularly requires the individual to lift 30 pounds 

• The duties outlined in this job description are not all inclusive and additional  duties and tasks will be assigned as required. 

• Some overnight shifts may be required. 

• MCCAC is an equal employment opportunity provider. 

• Location: Hood River 

• Fair Labor Standards Classification: Temporary, Full and Part-Time Available,  Exempt 

• Reports to: Shelter Operations Manager 

Salary and Benefits Information 

• 40 Hours a week; $19.26 per hour 

• Benefits: Position is temporary (winter season; November 1, 2022-March 31,  2023) and does not include benefits 

To Apply 

Submit resume and cover letter to rmendoza@mccac.com. Cover letters should  include why you are uniquely qualified to serve in the position and what strengths  you would bring to the role.  

Veterans, people of color and people with lived experience of houselessness are  encouraged to apply. 

Position will remain open until filled. 

Job Title: Shelter Stabilization Staff, The Dalles 

Why work at MCCAC? 

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful  Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC  offers programs and services to ensure our most vulnerable community members  have access to healthy, safe, stable and affordable housing. This is accomplished  through our housing, energy/utility payment assistance and weatherization  programs. MCCAC’s mission is to build a better future for our community through  partnership and equity-centered programs that prevent and eliminate poverty and  houselessness.  

Job Purpose:  

Shelter Staff play a key role in working to promote stabilization and safety for  shelter guests. In addition to maintaining Pallet Shelter Site and supporting guests  to follow program guidelines Shelter staff will collaborate with guests on housing  planning to transition to permanent housing. This will be accomplished through  partnership with outreach and housing service providers, culturally specific  organizations and community-based organizations to ensure that individuals and  families experiencing houselessness have access to the resources need to regain  and maintain housing stability. MCCAC housing assistance programs promote  stability and racial equity through advocacy, empowerment, financial and tenant  education, employment and skill building, and coordination of supports and  services which enable households to improve their economic and housing stability 

Duties, Tasks, and Responsibilities: 

Program Administration 

• Shelter Staff work designated shifts, accompanied by another Shelter Staff,  Shelter Operation Manager or Volunteer. 

• Intake guests into Shelter as needed. 

• Follow crisis response protocols and document incidents  

• Maintain knowledge of and practice current CDC and other health authority  guidelines to ensure the health and safety of shelter 

• Support shelter guests in following guest agreements

• Assist with Pallet bi-weekly health and safety inspections of Pallet Units • Provide case management and linkage to basic needs resources such as  food boxes and hygiene supplies 

• Link program participants to all available community resources that will  assist in housing stability and increase household income. 

• Coordinate services to Black, Indigenous and People of Color and LGBTQ+  community members through partnerships with culturally specific  organizations and other organizations providing services specific to these  community members 

• Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing and Housing  First approaches to serve clients 

• Assist in connecting clients with employment related resources Program Compliance 

• Enter client specific data into the Homeless Management Information System  data base system, for tracking and reporting purposes. 

Knowledge, Skills, and Abilities: 

• Skills, knowledge and demonstrated abilities in areas of emergency shelter  services, housing services, street outreach, client advocacy, equity and racial  justice and homeless service delivery  

• Excellent oral and written communication skills 

• Organized, accurate and concise with attention to detail 

• Excellent team building and problem-solving skills 

• Proficiency in Microsoft Office platforms. Homeless Management  Information System (HMIS) experience a plus. 

• Bilingual a plus. 

Qualifications: 

• Degree in a field with demonstrated relevance to mission a plus (for example,  social welfare, public administration, social work. human services). Minimum  of High School diploma or GED equivalent required.  

• Experience in homeless or social service programs 

• Knowledge of current best practices related to housing and homelessness Position Details: 

• This position is rated as active with frequent kneeling, stooping, bending, and  sitting, regularly requires the individual to lift 30 pounds 

• The duties outlined in this job description are not all inclusive and additional  duties and tasks will be assigned as required. 

• Some overnight shifts may be required. 

• MCCAC is an equal employment opportunity provider.  

• Location: The Dalles

• Fair Labor Standards Classification: Full-Time, Exempt 

• Reports to: Shelter Operations Manager 

Salary and Benefits Information 

• 40 Hours a week; $19.26 per hour 

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave. 

To Apply 

Submit resume and cover letter to rmendoza@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role.  

Veterans, people of color and people with lived experience of houselessness are encouraged to apply. 

Position will remain open until filled.

Job Title: Supportive Services for Veteran Families Case Manager

Why work at MCCAC?

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, shelter, energy/utility payment assistance and weatherization programs. MCCAC’s mission is to build a better future for our community through partnership and equity-centered programs that prevent and eliminate poverty and houselessness. 

Job Purpose: 

The Supportive Services for Veteran Families (SSVF) Case Manager will play a key role in working to end Veteran homelessness through case management and outreach in the MCCAC service area. The position will collaborate with other Veteran service providers, culturally specific organizations and other community-based organizations to ensure that Veterans have access to the resources need to regain and maintain housing stability. 

Duties, Tasks, and Responsibilities:

Program Administration

• Identification of houseless Veterans in Wasco, Hood River and Sherman counties, through direct outreach activities and referrals from shelters, law enforcement, faith-based organizations, culturally specific organizations, social service providers, Veterans Service Offices, employment specialists, physical and behavioral health care providers and community-based organizations

• Interview, screen and determine eligibility of houseless Veterans for all federal and state assistance programs, including the SSVF program.

•   Provide case management for SSVF eligible Veterans.

•   Link SSVF program participants to all available community resources that will assist in housing stability and increase household income.

• Coordinate services to Black, Indigenous and Veterans of Color and LGBTQ+ Veterans through partnerships with culturally specific organizations and other organizations providing services specific to these community members

• Utilize Rapid Rehousing, Trauma Informed Care and Housing First approaches to serve clients

• Assist in connecting clients with employment related resources

Program Compliance:

• Ensures data and file quality for all clients served

• Enter client specific data into the Homeless Management Information System data base system, for tracking and reporting purposes.

• Ensures compliance with all contractual requirements for the SSVF programs

• Assures that all required systems and records are maintained and up-to-date

Liaison/Public Relations:

• Represents MCCAC in local, state, regional, and national forums, acting as a conduit for input and information, promoting innovation at all levels, and effectively advocating Veteran populations at-risk of or experiencing houselessness

• Collaborates with community partners to provide wraparound services to SSVF clients

• Networks with SSVF providers across the state to identify best practices and innovative techniques for serving Veterans

• Develop and manage relationships with landlords and property management companies to assist in the housing stability of Veterans

Financial Management:

• Works with the SSVF Program Manager and Fiscal Manager to manage the SSVF program budget

• Submits requests for fund reimbursement to funders

• Assures that required fiscal reports are monitored and submitted as required by each funding source

• Keeps the agency Executive Director and Finance Manager informed of all fiscal compliance requirements and/or risks

• Preparation of financial reports for reporting and grant development purposes

Knowledge, Skills, and Abilities:

• Skills, knowledge, and abilities in areas of Veteran services, client advocacy, equity and racial justice and homeless service delivery –OR demonstrated ability to learn quickly

• Knowledge of Veteran’s Affairs (VA), Department of Housing and Urban Development (HUD) and State of Oregon programs that assist Veterans strongly preferred

• Ability to leverage multiple funding sources to serve clients

• Excellent oral and written communication skills

• Organized, accurate and concise with attention to detail

• Excellent leadership, team building and problem-solving skills

• Proficiency in Microsoft Office platforms. Homeless Management Information System (HMIS) experience a plus.

• Bilingual in Spanish a plus.

Qualifications:

• Degree in a field with demonstrated relevance to mission a plus (for example, social welfare, public administration, social work. human services). Minimum of High School diploma or GED equivalent required. 

• Experience in homeless or social service programs

• Knowledge of the Mid-Columbia Gorge region’s rental housing market

• Demonstrated success working with vulnerable populations 

• Knowledge of landlords and property managers in the area to help facilitate finding permanent housing for SSVF clients

Position Details:

• The position requires some overnight and out of area travel.

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly requires the individual to lift 30 pounds

• The duties outlined in this job description are not all inclusive and additional duties and tasks will be assigned as required.

• Prior to date of hire, and throughout employment certification of the following are required:

• Valid driver’s license

• Proof of current auto insurance 

• MCCAC is an equal employment opportunity provider. 

• Location: Hood River and The Dalles

• Fair Labor Standards Classification: Full-Time, Exempt, this is an interim position from October 1, 2022- October 1, 2023 with the possibility of extension, depending on funding.

• Reports to: SSVF Program Manager

Salary and Benefits Information

Annual Salary: $42,800 with an additional 3% for successful bilingual candidates

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave.

To Apply

Submit resume and cover letter to mmason@mccac.com. Cover letters should include why you are uniquely qualified to serve in the position and what strengths you would bring to the role. 

Veterans, people of color and people with lived experience with homelessness are encouraged to apply.

Position will remain open until filled.

Job Title: Office Support Specialist 

Why work at MCCAC? 

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River  Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to  ensure our most vulnerable community members have access to healthy, safe, stable and affordable  

housing. This is accomplished through our housing, energy/utility payment assistance and  weatherization programs. MCCAC envisions a thriving community where our friends and neighbors  have opportunities to be successful and thrive.  

Job Purpose:  

The Office Support Specialist will provide support to the MCCAC staff and serve as an initial point of  contact with the general public. The position will be instrumental facilitating communications between  the general public and MCCAC’s program while providing a high level of customer service. The Office  Support Specialist will also ensure that the day to day operations of MCCAC’s physical offices are  professional in appearance and that MCCAC staff have the resources they need to be successful in  their jobs. This is a bi-lingual (English/Spanish) position. 

Duties, Tasks, and Responsibilities: 

Communications 

• Answer MCCAC’s main office phone line and route customers to the appropriate staff within the  agency, based on identified customer need.  

• Serve as first point of contact for customers seeking services from the agency in person.  • Provide customers with referrals to resources offered by other community based organizations.  Call partner organizations on behalf of customers to ensure availability of resources prior to  making referrals.  

• Serve as a conduit for general agency emails and ensure that emails are routed to the  appropriate staff.  

• Communicate with agency leadership and staff on key issues arising from customer base.  • Communicate and coordinate with other community based organizations on the availability  of programs and resources across the agency service territory. 

• Ensure MCCAC staff have up to date information on the availability of resources across the  region.  

• Assist customers in completing MCCAC required program intake forms. 

Office Management: 

• Maintain a professional look and feel of MCCAC office space.  

• Serve as conduit for procurement of office supplies.  

• Ensure proper care and maintenance of agency owned offices, real estate, equipment, etc.  • Work with MCCAC’s contracted technology provider to ensure that all technology related  services are operating efficient and effectively.  

• Troubleshoot with MCCAC staff on technology needs not requiring contracted provider service.  • Assist with onboarding of new staff through communication and education on the use of staff  resources and technology. 

• Assist with client intake and initial client data entry in relevant case management systems and  databases (as needed).

Marketing and Social Media: 

• Ensure that agency brochures and collateral are up to date and well stocked. • Work with translation services to ensure agency materials are offered in multiple languages.  • Post important MCCAC updates on agency social media sites.  

Knowledge, Skills, and Abilities: 

• Strong commitment to equity and racial justice reflected in internal and external interactions and  through work product 

• Accuracy in data entry 

• Excellent oral and written communication skills 

• Organized, accurate and concise with attention to detail 

• Proficiency in Microsoft Office platforms, especially Outlook and Word. 

• Familiarity with the use of social media platforms.  

• Ability to multi-task and collaborate with others 

• Ability to work under competing deadlines with minimal supervision 

Qualifications: 

• Office Management or Receptionist experience a plus.  

• Knowledgeable on Trauma Informed Care practices a plus.  

• Minimum of High School diploma or GED equivalent required.  

• Bi-lingual required.  

Position Details: 

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly  requires the individual to lift 30 pounds 

• The duties outlined in this job description are not all inclusive and additional duties and tasks will  be assigned as required. 

• MCCAC is an equal employment opportunity provider. 

• Location: The Dalles 

• Fair Labor Standards Classification: Permanent 

• Reports to: Household Utilities Program Manager 

Salary and Benefits Information 

Hourly wage: $18.50 per hour with 3% pay differential for successful bilingual candidates.  • Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance  with the agency covering 90% for employees and dependents. Dental and vision coverage. Life  insurance, 401k, paid vacation and sick leave. 

To Apply 

Submit resume and cover letter to kbuckles@mccac.com. Cover letters should include why you are  uniquely qualified to serve in the position and what strengths you would bring to the role. Veterans, people of color and people with lived experience are encouraged to apply. Position will remain open until filled. 

Job Title: Office Operations Manager 

Why work at MCCAC? 

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River  Gorge, serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our most vulnerable community members have access to healthy, safe, stable and affordable housing. This is accomplished through our housing, energy/utility payment assistance and weatherization programs. MCCAC envisions a thriving community where our friends and neighbors have opportunities to be successful and thrive.  

Job Purpose:  

The Office Operations Manager will oversee the operations of MCCAC’s facilities while ensuring a high level of customer service is provided to the communities and clients we serve. The position will ensure that MCCAC’s front-line operations include a focus on equity and racial justice with a specific eye on serving communities of color, Native and Latinx community members. The Office Operations Manager will ensure that the day-to-day operations of MCCAC’s physical offices adhere to the highest level of professionalism and that MCCAC staff have the resources they need to be successful in their jobs.  

Duties, Tasks, and Responsibilities: 

Management: 

• Serves as a member of the MCCAC Leadership Team 

• Recommends and advises the MCCAC Leadership Team on agency operational needs • Responsible for the hiring, workplan development, performance evaluation and corrective action  for the MCCAC office and facilities support staff, including front office reception and facilities maintenance. 

Communications 

• Oversees MCCAC office phone lines ensuring appropriate routing of customers to the staff within the agency, based on identified customer need.  

• Serve as first point of contact for customers seeking services from the agency in person.  • Develops resource and referral lists to assist MCCAC’s customers in accessing needed  services. 

• Communicate and coordinate with other community-based organizations on the availability of programs and resources across the agency service territory. 

• Serve as a conduit for general agency emails and ensure that emails are routed to the appropriate staff.  

• Communicate and coordinate with other community-based organizations on the availability  of programs and resources across the agency service territory. 

• Ensure MCCAC staff have up to date information on the availability of resources across the  region.  

• Ensure that customers have the information and resources required to complete MCCAC program intake forms. 

Office and Facilities Management: 

• Maintain a professional look and feel of MCCAC offices and facilities including agency owned  housing and shelters. 

• Serve as conduit for procurement of office supplies. 

• Ensure proper care and maintenance of agency owned offices, real estate, equipment, etc.  • Work with MCCAC’s contracted technology providers to ensure that all technology related  services are operating efficient and effectively.  

• Troubleshoot with MCCAC staff on technology needs not requiring contracted provider service.  • In collaboration with the MCCAC Human Resources team, develops, maintains and oversees  the onboarding of new staff through communication and education on the use of staff resources  and technology. 

• Oversees facilities related contracts including landscape, maintenance, technology (printers,  phone, IT), HVAC, etc.  

Marketing and Social Media: 

• Ensure that agency brochures and collateral are up to date and well stocked. • Work with translation services to ensure agency materials are offered in multiple languages.  • Post important MCCAC updates on agency social media sites.  

Knowledge, Skills, and Abilities: 

• Strong commitment to equity and racial justice reflected in internal and external interactions and  through work product 

• Accuracy in data entry 

• Excellent oral and written communication skills 

• Organized, accurate and concise with attention to detail 

• Proficiency in Microsoft Office platforms, especially Outlook and Word. 

• Familiarity with the use of social media platforms.  

• Ability to multi-task and collaborate with others 

• Ability to work under competing deadlines with minimal supervision 

Qualifications: 

• Office Management experience a plus.  

• Knowledgeable on Trauma Informed Care practices a plus.  

• Minimum of High School diploma or GED equivalent required.  

• Bi-lingual preferred. (see bilingual pay differential offered below) 

Position Details: 

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly  requires the individual to lift 30 pounds 

• The duties outlined in this job description are not all inclusive and additional duties and tasks will  be assigned as required. 

• MCCAC is an equal employment opportunity provider. 

• Location: The Dalles 

• Fair Labor Standards Classification: Permanent 

• Reports to: Executive Director 

Salary and Benefits Information 

• Salary: $45,000 annually with 3% pay differential for successful bilingual candidates • Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance  with the agency covering 90% for employees and dependents. Dental and vision coverage. Life insurance, 401k, paid vacation and sick leave. 

To Apply 

Submit resume and cover letter to klapoint@mccac.com. Cover letters should include why you are  uniquely qualified to serve in the position and what strengths you would bring to the role.  Veterans, people of color and persons with lived experience are encouraged to apply. Position will remain open until filled. 

Job Announcement: Bilingual Bridges to Health Community Health Worker (Street Outreach/Housing) 

Position will remain open until filled with initial interviews taking place Wednesday, June 1st, 2022. 

See original Job Posting here

Why work at MCCAC and Bridges to Health?  

Mid-Columbia Community Action Council (MCCAC), located in heart of the beautiful Columbia River Gorge,  serves Hood River, Wasco and Sherman Counties. MCCAC offers programs and services to ensure our  most vulnerable community members have access to healthy, safe, stable and affordable housing. This is  accomplished through our housing, energy/utility payment assistance and weatherization programs.  

MCCAC’s mission is to build a better future for our community through partnership and equity-centered  

programs that prevent and eliminate poverty and houselessness. 

Job Purpose:  

The Bilingual Bridges to Health Community Health Worker plays a key role in working to end houselessness  and addressing barriers to housing access in the MCCAC service area. This position is a blended case  management position, focused both on street outreach and housing placement/stabilization. Outreach  priorities include providing case management and linking houseless clients to basic needs resources such as  food boxes and hygiene, and linking program participants to other available community resources that will  assist in housing stability. Housing placement priorities include coordinating with housing service providers,  landlords, and houseless clients to ensure that individuals and families experiencing houselessness can find and stay in housing—and connect to resources in other areas that promote longer term health, well-being,  and housing stabilization. The position works under the supervision of MCCAC’s Housing Stabilization  Manager, and serves as a member of the Bridges to Health Pathways Program team.  

Duties, Tasks, and Responsibilities: 

Client case management, empowerment, and education (75%) 

• Manage 20-25 active cases at any given time, which includes:  

Street Outreach (10-15 cases): 

o Perform street and camp outreach with housing program staff and community partners in  

order to engage with families and individuals experiencing houselessness 

o Respond to referrals from shelters, law enforcement, faith-based organizations, culturally  

specific organizations, social service providers, employment specialists, physical and  

behavioral health care providers, and community-based organizations 

o Address physical and safety needs of individuals and families experiencing homelessness  

to the extent possible and otherwise maintain/update waitlist for more intensive case work,  

in coordination with the Bridges to Health Referral Coordinator and MCCAC Housing  

Stabilization Staff 

Housing Placement (10-15 cases): 

o Assess clients’ barriers to housing, and partner with clients to develop housing  

stabilization plans that they can commit to working on with MCCAC staff and partners 

o Assist clients with initial housing placement, including the housing search and application 

process, providing support as needed paying (eligible) application and move-in fees,  

security deposits, and rental assistance, and assist with lease negotiation, etc.  

o Schedule and conducting regular follow-up appointments with clients once they have been  

placed in housing to assess progress of their housing stabilization plan, resolve issues  

with landlords if any arise, and refer clients to additional resources as necessary 

o Maintain active understanding of mainstream and community resources that may assist  

clients with achieving goals outlined in their housing stabilization plans  

• Coordinate and provide culturally relevant services to diverse communities experiencing  

houselessness, including communities of color and LGBTQ+ community members 

• Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing and Housing First approaches 

Program training, administration, and compliance (25%) 

• Attend Bridges to Health Pathways and MCCAC Housing Stabilization trainings and huddles  • Provide clients with a list of necessary documentation to bring to housing placement and street  outreach casework appointments 

• Maintain case files according to documentation requirements established by the Bridges to Health  Pathways Program, MCCAC internal policies, and state and federal policies 

• Support timely data entry into Homelessness Management Information System and ActivateCare • Utilize Smartsheets vouchering system to track housing placement and street outreach funds  • Meet monthly with MCCAC Housing Stabilization Manager to assess housing placement and  

street outreach program budgets and policies, and re-evaluate or update both as needed • Meet regularly (at least monthly) with MCCAC Shelter, Outreach, and Housing Navigation staff in  order to do case conferencing and make housing placement and street outreach waitlist updates  • Respond to housing placement and street outreach related correspondence (via phone, e-mail,  and in-person interactions) on a daily basis 

• Close cases and complete appropriate documentation according to clients’ individual housing  stabilization plans, guidelines established by MCCAC’s internal policies and grant requirements,  and Bridges to Health Pathways program policies 

Application Information: 

Knowledge, Skills, and Qualifications:  

• Experience with customer service or case management 

• Ability to adhere to agency and program policies and procedures 

• Ability to maintain client and agency confidentiality  

• Ability to communicate effectively in writing and in person with MCCAC and Bridges to Heatlh client groups, community partners, the general public, and co-workers 

• Ability to address sensitive situations with a culturally-competent, trauma-informed approach  • Ability to effectively handle high volume telephone, email, and in-person contact  • Ability to maintain a high level of accuracy and be detail-oriented  

• Ability to be prompt and dependable  

• Ability to work as a collaborative member of the MCCAC and Bridges to Health teams • Knowledge and demonstrated ability in Microsoft Office programs and ability to learn and use  videoconferencing and other digital tools that enhance collaboration and communication  • High school Diploma or GED required; Associate’s degree preferred  

• Ability to speak and write fluently in Spanish  

• Satisfactory criminal background check 

Position Details: 

• This position is rated as active with frequent kneeling, stooping, bending, and sitting, regularly  requires the individual to lift 30 pounds  

• The duties outlined in this job description are not all inclusive; additional duties may be assigned • Prior to date of hire, and throughout employment certification of the following are required: valid  driver’s license, proof of current auto insurance  

• MCCAC is an equal employment opportunity provider.  

• Location: In-person, at Hood River MCCAC Office 

• Fair Labor Standards Classification: Full-Time, Exempt 

• Reports to: MCCAC Housing Stabilization Manager 

Salary and Benefits 

• Salary $40,000 Annually (full time position, 40 hours/week with potential for longer hours) o 3% pay differential for successful bilingual (Spanish and English) candidates 

• Benefits: MCCAC offers an excellent benefits package including Blue Cross medical insurance with  the agency covering 90% for employees and dependents. Dental and vision coverage. Life  insurance, 401k, paid vacation and sick leave. 

• Limited duration position (through June 2023), with possibility to extend (funding dependent) 

To Apply 

Submit resume and cover letter to khorvath@mccac.com. Cover letters should include why you are uniquely  qualified to serve in the position, and what strengths you would bring to the role. Veterans, people of color  and people with lived experience of houselessness are encouraged to apply. 

Position will remain open until filled with initial interviews taking place Wednesday, June 1st, 2022.

Job Opening: Housing Stabilization Manager

The Housing Stabilization Manager delivers high-quality housing programs to eligible households experiencing housing instability or homelessness. These programs promote stability and racial equity through advocacy, empowerment and coordination of supports and services which enable households to improve their economic and housing stability. The Housing Stabilization Manager is tasked with leading the efforts in the fight against homelessness, reducing the impact of trauma caused by housing insecurity and by increasing access to MCCAC resources to Black, Indigenous and People of Color (BIPOC) and LQBTQ+ community members. The Housing Stabilization Manager provides leadership in the planning, design, implementation, and evaluation of all program components throughout MCCAC’s service areas. The Housing Stabilization Manager represents the agency in local, regional, and national forums promoting sound organizational and management innovations. The Housing Stabilization Manager is a member of the Executive Director’s leadership team, participating in staff meetings, strategic planning, developing short and long term service goals and objectives, agency resource development and outreach. “Housing Stabilization” means programs funded through Oregon Housing and Community Services (OHCS) Programs, the Department of Housing and Urban Development (HUD) Continuum of Care (CoC) and private and local resources.

For the Full Job Posting Click HERE